[Resolved] ACT Fibernet — Billing
My Account number:[protected], registered mobile number:+91 [protected].
I have been following up with customer care for days, written emails for the same but no response
The server box is in my building and even after reminding the company of compensation of electric charges for the bill, it is not waived off since the start of my connection (approx 1.5 years) except for a couple of months waive off.
Even when there is downtime from their end no reduction in the monthly rental as well. I have told them about this but still no action on their end.
This company is only looting us and not giving any proper service or help.
I raised the complaint about electric charges to waive off, downtime time waive off but still, the same monthly rental charges bill has been raised.
No action has been taken, no proper reply to emails. No solution.
As a customer I am frustrated by this and really want an action against this
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Sep 13, 2021Complaint marked as Resolved
The customer executive solved my problem with utmost patience and understood my grievance and even took my problems as a voice of complaint to be carried further as some conditions of the company does not allow waiver of fees. Much appreciated
Sep 11, 2021
ACT Fibernet customer support has been notified about the posted complaint.
Sep 11, 2021ACT Fibernet Customer Care's response Hi Bhavesh, We regret the unpleasant experience you've had. We have your details and will get in touch with you.
Sep 13, 2021ACT Fibernet Customer Care's response We believe that your mentioned grievance has been resolved. Kindly let us know your feedback. For any further assistance, you can contact us on [protected] & helpdesk.[protected]@actcorp.in
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