[Resolved]  ACT Fibernet — Billing

My Account number:[protected], registered mobile number:+91 [protected].
I have been following up with customer care for days, written emails for the same but no response
The server box is in my building and even after reminding the company of compensation of electric charges for the bill, it is not waived off since the start of my connection (approx 1.5 years) except for a couple of months waive off.
Even when there is downtime from their end no reduction in the monthly rental as well. I have told them about this but still no action on their end.
This company is only looting us and not giving any proper service or help.

I raised the complaint about electric charges to waive off, downtime time waive off but still, the same monthly rental charges bill has been raised.

No action has been taken, no proper reply to emails. No solution.
As a customer I am frustrated by this and really want an action against this
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Sep 13, 2021
Complaint marked as Resolved 
The customer executive solved my problem with utmost patience and understood my grievance and even took my problems as a voice of complaint to be carried further as some conditions of the company does not allow waiver of fees. Much appreciated
Sep 11, 2021

Complaint Status

ACT Fibernet customer support has been notified about the posted complaint.
Verified Support
Sep 11, 2021
ACT Fibernet Customer Care's response
Hi Bhavesh, We regret the unpleasant experience you've had. We have your details and will get in touch with you.
Sep 13, 2021
Updated by bhaveshjain25
Still waiting for the call from your executive!
Got the revised bill ONLY FOR THIS MONTH- which did not include downtime reduction
What about the reverse charges for all the months and downtime I have had since the start of your connection???

utter disgraceful experience with ACT. Would never recommend this to anyone
Verified Support
Sep 13, 2021
ACT Fibernet Customer Care's response
We believe that your mentioned grievance has been resolved. Kindly let us know your feedback. For any further assistance, you can contact us on [protected] & helpdesk.[protected]
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    ACT Fibernet Phone
    +91 72 8899 9999
    +91 91 2121 2121
    ACT Fibernet Address
    Golden Heights, 59th "C" Cross, 4th “M” Block, Rajaji Nagar, Bengaluru, Karnataka, India - 560010
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