[Resolved]  ACT Fibernet — Billing Discrepancy

Address:

Hyderabad, Andhra Pradesh

Hi Beam, I have taken a new connection for my office on 06/01/2015, at madhapur. Charges explained to me by beam representative are Rs 1122 for monthly rental Rs 500 for installation which total comes upto Rs1672 /- its not the question of Rs 28/- which i have overpaid. its about customer service and response by you people. i have paid the person Rs 1700 /- on asking for change he intimated me that it will be reflecting in the beam account. when checked SOA of beam as they mail every new customer it reflects Rs 1672/-. as soon as seen i have raised a complaint regarding the same after checking online to beam customer support ([protected]) in the 1st week of FEB 2015. Ticket was closed with out calling back and responding to the query. on calling back regarding closer of the ticket the received a very rude answer regarding payment. As i am here with billing discrepancy how can i pay the amount. after speaking to agent answer received was i did not pick the call and asked me to send the bill copy to [protected]@beamtele.co.in. which i have sent and requested the team not to suspend my account as its a issue from beams end with getting clarification on the complaint raised as it is used for business purpose which would severely effect. but still beam has suspended my account and i am unable to connect to the internet. Now when called to customer care they are only concerned about the payment which to be done by me rather they are least bothered about the money which i have over paid. dont you think this is called cheating and misconduct of trust. i have a receipt which was given by your representative. Receipt no: 244414. which was scanned and mailed to [protected]@beamtele.co.in and [protected]@beamtele.co.in. After raising complaint on 15/02/2015 regarding no action taken on the ticket raised and suspended account. Supervisor from your company promised to resolve the issue with in 24hr from raise of the complaint. after 24hr i did not receive any call from any of your teams regarding it. Again i have called on 16/02/2015 regarding the issue. promised to get a call back from the back end team by 2:30pm same day. now the status is its still investigating it will take another 24hrs. does beam telecom has a office any where in hyderabad where i can come my self and show the proof of the same and resolve my issue by myself. as termed by you that we are lying at our end. can some one look into it and resolve else we have to look for another option and escalate the same where ever it is possible. my account no and details. Account No: 853792 Name : PAVAN KUMAR T Address : DOOR#01 SR SAI ORCHID, VITTAL RAO NAGAR, HITECH CITY HTCY-4-HITCTY-VITLRNGR-220.49, Hitech City HYDERABAD, India, Home Phone: - Mobile: [protected] Alternate No: