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[Resolved]  ACT Fibernet — Billing query taking too long - SR[protected]

Hi Team,

No offense on the support and services provided so far but getting hard now to get.

Since Q4 Dec-2017, I am having Act fibernet connection UID:[protected]. I was not given electricity charges discount for FTTH box being installed as part of connection.
Every year during renewal i was said that the power charges will be credited to my account and gets debited during next renewal which never happened.

I am due for renewal on 10/01/2022 and am awaiting for resolution of SR[protected] which was raised on 04/01/2022 to proceed with payment after discount.

Regards/
Rajesh K
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Feb 13, 2022
Complaint marked as Resolved 
ACT Fibernet customer support has been notified about the posted complaint.
Verified Support
Jan 13, 2022
ACT Fibernet Customer Care's response
Hi Raje, We regret the unpleasant experience you've had. We have your details and will get in touch with you.
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