[Resolved]  ACT Fibernet — Broadband Disconnection request (Refund being denied)

Address:

Chennai

As I was relocating to another state, I wanted to raise a disconnection request which I was told by the service team to effect via ACT's Mobile Application which I did on 10th February 2022.

I noticed that the said request could be raised only if I had cleared all dues payable till date. (ACT charges the customer on prepaid basis, hence the bill for February 1-28 would be due on February 15). Being an ACT customer for more than a year, I've always faced minimal outages and prompt service from their side and hence I paid the entire due amount of Rs. 1, 269/- for the entire month of February even though my service was disconnected as soon as I raised the request on the said date, i.e., 10th February, 2022.

I've contacted their service helpline twice regarding the same and both times, I was astonished to find that the customer service representatives were very rude and insisted that processing of refund is against their policy and were not even open to further negotiation regarding pro rata billing (for the 10 days I availed their services in February) and that my only options were to either forgo the money or avail their services till the end of February!?

Worst customer treatment by the company in this regard. I hope someone takes notice of this and reverts favorably.