[Resolved] ACT Fibernet — broadband/ internet not working/ slow speed | |||
I have take broadband internet connection in june 2019 and since then my broadband connection was gone offline and everytime i have to raise a complaint using the app. I will get a message saying one of the switch is down and it will be retcified in 4 hours. But i will get the connection by evening 5.00pm. From november 6th act is disconnecting the connection by 10am and comes back by 5.00pm this has been a routine and i have to raise complaint almost everyday. Inspite of call customer care often i dnt get proper response from them and never get chance to speak to a technical team. I work from home and need a stable connection. I have made payments for 3 months and now november month is fully gone without using the service properly. Last weekend and this weekend is fully in operational. I have attached all the messages related to the tickets raised. Please take necessary actions against act. I would request the company to return back my money since almost a month i'm without the service. Was this information helpful? | |||
Nov 27, 2019 Complaint marked as Resolved good response. thanks for the resolution customer support has been notified about the posted complaint. Verified Support Nov 25, 2019 ACT Fibernet Customer Care's response Dear Valued Customer, We regret the unpleasant experience you've had. Please share your Account ID or Ticket Number for our team to look into the issue. Regards, Team ACT Fibernet | |||
 2 Comments | |||
Comments
We have shifted our house, so we got shifted WiFi connection also, so the process has done but there's no internet
ACT Fibernet Customer Care's response, Nov 27, 2019
Verified Support
Hi Jashwanth Nikku,
Please share your contact number and city name below. We will look into this for you.
Please share your contact number and city name below. We will look into this for you.
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+91 91 2121 2121
+91 72 8899 9999
Golden Heights, 59th "C" Cross, 4th “M” Block, Rajaji Nagar, Bengaluru, Karnataka, India - 560010
View all ACT Fibernet contact information
Government website link => pgportal.gov.in
=> Click here to sign up => pgportal.gov.in
=> After Register Your Account and Login your Account
=> Lodge Public Grievance
=> click on I agree that my grievance does not fall in any of the above listed categories
=> Please select a Ministry/Department/State Government => Telecommunication
=> select main category broadband related
=> if no isp found in service provider list. change main category to others
=> Description
=> security code
=> submit