[Resolved]  ACT Fibernet — broadband refund pending since 50 days

Address:	Bangalore, Karnataka, 560075
Website:	www.actcorp.in

2 months passed no refund

I have paid an advance towards new internet connection on 12th october and got the below message on 13th october

"dear customer, your account no.[protected] will be activated by 17/10/2017. Helpline[protected] thank you for choosing act fibernet!"

I clearly communicated my urgency to your executive, i paid the advance only after he confirmed that there is a connection already available in my building* and it will take max 4days.

After continuous follow up installation guys came here and found no box available in the vicinity. Requested to cancel my connection request and initiate a refund.
See below email correspondence from act saying the refund will be processed in 15 days, however 25 days passed and there is no response or refund.

Tickets being raised and closed without any resolution or intimation to me

Please treat this as priority and resolve at the earliest.

Please give a correspondence to follow up if i didn't get a response even from appellate authority. (Iam writing to appellate since 20 days from there also no reply), or else i need to visit a consumer forum please confirm.

Account no.[protected]Payment taken on 12th october, no installation done, amount not refunded even after 50 days)

*
E-mail correspondence from act as below *
Helpdesk blr via freshdesk.com

Oct 19

To me

Dear siva chaitanya kosuri,

Greetings from act fibernet!

We would like to inform you that, we have registered your request with regards to refund and one of our team will revert on the same at the earliest.
Reference number: [protected]
Please note that, refund is the process of 15 days.

Thanks and regards,
Team act
*