I logged the ticket (SR[protected]) for account[protected] that the connection is not good. So put this request to upgrade alongwith WiFi router which has no progress yet and when I call the helpdesk, then receive different inputs every time.
12/19th : Ticket was logged with Call centre executive for the connection upgrade including WiFi router upgrade.
Received notification that the ticket will be resolved by 12/20 between 13:00 to 16:00.
12/21st : Called helpdesk for a follow-up and was advised that it will be worked on to resolve by 12/21st EOD, but no progress.
12/22nd: Called helpdesk for second follow-up and was advised that since it involves a router upgrade, it might take a week to resolve.
However, it was promised that I would receive a call back from the respective team for the update, but nobody called back…again no progress.
12/23rd : Today again called helpdesk as no call-back was received, a third follow-up and now hearing a completely different response that router upgrade is not included & feasible.
12/25th: Dropped a follow-up note to seek a concrete update for my ticket. Again they promised to get a response with 24hrs, but no action yet.
Hence making this written complaint, as its already more then a week but no resolution yet. Was this information helpful? | 
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