[Resolved] ACT Fibernet — broadband usage data & fup scam

Prabhakar Ch

from Hyderabad, Telangana

Address:

Hyderabad, Andhra Pradesh, 500038

This act fiber net people are frauding customers with the option of fup settings. Am using beam/act since 13 years i have much better experience about my usage and consumptions but now they people are started to telling that your usage is very high.. From my 1st fup reset last month only they started cheating me like anything.. They calculating my daily usage average 20gb consumption... If their calculations are right then what about my monthly usage?? It seams obsoletely fraud by act fiber net...

Regards
Prabhakar ch

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Sep 2, 2017

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Verified Support

Jul 31, 2017

ACT Fibernet Customer Care's response Hi Prabhakar,

It is not our intention to cheat anyone. Every issue that is reported to us is investigated and if any fault in our service is found we correct it and are glad to have the opportunity to do so. Please share your contact number and city name, we will get in touch with you and set things right.

Regards,
ACT Fibernet