ACT Fibernet — Cancellation and Refund

Address:

New Delhi

I had installed their broadband with a six month pack and with in ten days I started experiencing the worst slow streaming ever and on numerous complaints and despite assurances from their technical team using multiple excuses I got no relief.
I then asked to cancel and refund my amount which was within a span of three weeks. However their customer service agents first tried to convince me by using various excuses and then on my persisting they stated there is no refund on the said plan.
I then wrote to their senior management including CEO but as they say leadership leads for all services I got no response or acknowledgment and now they have blocked me on their social media to avoid honest but negative publicity .
Kindly get me my refund as it seems they are trying to make me continue to use till it exhausts and they do not have to refund my more than 5 month’s amount