[Resolved]  ACT Fibernet — cancellation, never responded

Address:JP Nagar 1st Phase, 560078

Hello, I have submitted multiple requests for cancellation and yet I haven't received any response. I have paid amount 1132 rupees and I would like to get a refund because I haven't used the connection nor do I have any cables setup,
Please do take an action regarding this. My phone number is [protected] and email is [protected]@gmail.com.
I wanted to use this connection as it was referred to me by my friend. But I'm heading to Singapore to further continue my education as it was a promotion I received unexpectedly. I do not even have wires or any cables setup. It's just that the ACT operator came to my home and received the amount 1132 rupees for the new connection. After two days when the ACT team had come here to setup the cables for the internet, I refused and told them that I had requested for a cancellation. So please do respond to me regarding this issue via phone or mail.
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Jul 26, 2019
Complaint marked as Resolved 
customer support has been notified about the posted complaint.
Verified Support
Jun 23, 2019
ACT Fibernet Customer Care's response
Dear Customer,

We regret the unpleasant experience you've had. We have put this on priority with our team.

Thank you,

Team ACT Fibernet
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