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[Resolved]  ACT Fibernet — Change Plan

Hello Team,

I have recently renewed my plan however, when I called customer care about speed issue they said that my router is not supported with 75 Mbps plan and it supports only 40 Mbps hence, i requested for change plan but they denied and not willing to change the plan.

When I am not using 75 Mbps plan than why should I Pay for that plan.

Even I am not asking for refund only to change the plan.

Regards,

Sudhir
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Nov 26, 2021
Complaint marked as Resolved 
ACT Fibernet customer support has been notified about the posted complaint.
Verified Support
Oct 19, 2021
ACT Fibernet Customer Care's response
Hi, We regret the inconvenience caused. Please share your account number for us to assist you further.
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