[Resolved]  ACT Fibernet — charged for wifi router after they disconnected

Address:

Golden Heights M.NO.1/2, 59TH C Cross,4TH M Block Rajajinagar, Bangalore, 560010, 560078

I have taken act broadband services on 13/08/2018 with plan of act storm 3m+wifi router paid three months advanced rental of rs.4104. With this plan they have provided me the free wifi modem. After 3 months i have renews with 6 months advanced rental plan which is again act storm 6m+1 month date of 15/12/2018. Then suddenly internet has stopped working on 09/03/2019 and raised a complain (No. Sr[protected] with no solution they closed it on 11/03/2019 and re-opened again and closed it immediately same day/time. I have re-opened a same ticket 5 times and closed it all the times without resolution. At the end i called to the customer care and they inform me that there is no feasibility and they raise disconnection request (No. Sr[protected] them self. Received disconnection email confirmation on 28/03/2019 with total balanced amount of rs. 3354.95 in my account, same day i have sent an email asking for status on refund balanced amount (Complain#sr[protected], same request have been closed on 08/04/2019 without any response. Then i have sent email to nodalofficer. [protected]@actcorp.in seeking refund status, they responded saying rs.4299 was charged for wi-fi router recovery which was provided me for fee with the plan. With my response i have asked them to collect the router and refund the balanced amount but they are not helping me anymore. Act is looting the customers with lump sum amount of charge. Even brand new rounter costs max rs.2500. Why they are charging rs.4299. Request you to take actions accordingly.