ACT Fibernet Complaints & Reviews

Seriously i can't believe anyone can do like this...
These guys are cheaters, i put a new connection request on 7th feb on d same day i got so many calls from them, the next day sales guys came he took the money n collect d documents and told within 3 days u will get the connection now i m calling to the customer care like anything but no proper response, they have only one sentence it will resolve today that's it... Please close ur...

I have raised an issue to shift the outer box to another place of my house since they kept it in front the house and we are finding difficulty while crossing the house also.. Another request is to change the router since the bandwidth of the existing router is very bad. I have raised multiple service request using phones as well as email and no one responded back till now....

1. During the month of october and early november 2018, i had frequent breakdown of the internet connection. I was told that one of the houses at which a router was placed did not have an inverter and frequent power shut downs meant the router was failing. I offered to have the router placed in my house. No action was taken by the concerned officials.

2. I was leaving on 13th nov 2018 for a two month stay in the us and made...

I have submitted a relocation request 10 days ago, still there is no response from these people, every time i call them they have the same answer that we are looking into it. I don’t know what to do and where to complaint about this. They keep on escalating the issue every day with no resolution on the matter whatsoever. What can we do as paying customers when services promised are not delivered. This is so frustrating and pathetic that...

They took money from us on 13th february and it's 19th february today. No one has reached out to us for providing internet connection. Everyday we are following up and no one is responding to our queries. It's just getting delayed day by day.
We are following up with them everyday and everyday they're asking for 24 hours and next time 48 hours. This has been an ongoing issue and we're facing lot of issues....

I registered in act for having new connection for 6 months. I paid the money and the sale guy name" Santosh' said tomorrow they are going to do installation. But from that time when he took money, he switched off his phone and technicians came and told me that there is box here. The guy has blocked my number later. This is service of Act. They cheated people by having false promises and we suffer a lot. Now what should I do I don't know....

Account_ID:[protected]

Hi,

My name is Harish Kumar Nair and I am forced to write this complaint after repeated attempts to get my ACT broadband connection deactivated. The customer service I experienced in the last few months have been a nightmare to say the least and nothing short of harassment. It all started when i placed a service request on 2nd Jan, 2018 for deactivation/suspension of my internet connection...

Hi
This complaint is regarding my act fibernet connection with user phone number :[protected].
I am facing network issues from last saturday. After many complaints they have rectified it on monday. With this issue i have lost a important meeting on sunday.
Later from monday evening again i faced tis issue and after complaining they corrected on tuesday. Yesterday again the issue started popping up and today am with no...

I have been using act internet for the past 7 years and recently i had raised a request to move the junction box from the first floor to the second floor which is pending from more than 21 days, since the first floor owner tenants have moved out and the first floor owner has turned for the power to the junction box. The second floor is owned by a different owner and he is fine with the junction box being moved to the second floor.
br...

The worst broadband service I have ever experienced in my life.I had paid rs 2900/- for new connection on 28/01/19 in mallampet area with id[protected] and today it has been 15 days, there has been no connection done. There are no response from their back-end team and am taking follow ups like a fool. I have raised complaint over helpline no with request no SR[protected], SR[protected], SR[protected].Refund was promised by the area...

I renewed my plan more than two months back and the amount payable is rs.5303. Unfortunately their app shows the total payable as rs.13123.80. I have been calling their call centre every second day and also sent them lot of emails asking them to correct the payable amount so that i can make the payment. Everytime i am assured that it shall be corrected within 24 hours but it has not happened till date. Now every second day i get a message...

Yesterday i had power outage in my house for 2 hours. And when the power arrived i was able to see the internet light red in color which ment there was no internet supply. I called the customer care team by 5 30pm and informed them. The guy said that the problem seems to be with the junction box and said he have raised a complaint regarding this issue. He also promised me that the issue will be resolved within 24hours. Then today noon i again...

Hi
I wanted to disconnect my act connection as i no longer need it. After receiving a call from them i paid my dues and requested for a cancellation. As soon as i paid my dues they reactivated my account after repeating them each and every time i don't need their service anymore. I am receiving bill and due messages. My act account number is[protected]

Thank you.....

I have applied for new broadband connection on[protected] and shared appropriate documents and paid 6 months package. Sales guy committed for 2 days to installation as i requested next day but agreed as per his time. Twice got message from act for new connection installation team assigned and once got message dispute in payment. Later yesterday got message that assigned to installation team. Till now no one came or called for the same. When...

Hi,

Again the issue reopened,

Initially after removing the box the connection was disconnected and the wire was cut.

Later they called for re-connection and i told yes, i also mentioned about the wire. They told to make payment and the connection will be fixed. After few days technician called me and told that the box distance too far so the connection cannot be given and request for refund....

I thought taking internet connection from atria convergence technologies - act fibernet and paid them cheque of rs. 8, 206.00 which is been debited on 25th but no service so far. Whereas it was promised that connection would be done the day after cheque is given which is around 23rd or 24th feb. Since then i have been calling them everyday only to get a complaint number that's all. Cheque number is 407026 [sbi].
Tired with repeated...

I am filing a complaint against customer care services for harassing me to pay the bill for an account which is not mine. I am a resident of Bangalore.

For the last 2 months, I receive 6 calls daily (even on weekends) from Customer Care Services - all numbers beginning from 080 4611...
They call me and ask me to pay for a bill number that is not mine. Even after repeatedly filing complaints, raising tickets, complaining...

Act fibernet connections gets dead every 15 days. We can't rely on internet for taking work from home or any online exams. I had booked exam slots and internet was down. The history repeats. Every time you need internet, it will be down. And when you don't need it will be working fine.
Fed up of calling service agents. The call takes minimum 2 hours to be picked up. Then they say issue will be resolved in 24 hours. That never comes....

Hi,

I have been having a hard time with movement of the junction box from my premises. They changed the wires in august/september and post that my electricity bill has shot up by inr 300 and more. I have raised a complaint (Sr[protected] back in november to shift the junction box from my house. This has not been done for more than 3 months now. I have tried calling their customer support multiple times and each time they...

My previous contract with act was over by november 2018. I made the next payment (Around rs.14000+) by the end of dec 2018 for 18 months plan. So my current plan's validity extends till june 2020. However, act deactivated my services, stating that i have to pay rs.890 due. When enquiring their customer support, they claim it is because they provided services for me for 1 month between nov 2018 to dec 2018, which i was unaware of, and never...