ACT Fibernet Complaints & Reviews

I have been using act for years now. Connection speed is good. However when it comes to quality of service, it's a different story. Every time there is a power outage in the area, connection goes down. Raised multiple probably over 10 complaints but no results. It's a simple issue. There is a switch somewhere which does not have back up power. Their tech guy calls back everytime and say it's fixed now. So, basically your internet connection depends on power supply coming from bescom. Not good.

If you plan to work from home, please don't depend on act broadband

Now i got another broadband connection from hathway. It never goes down. It's slower but reliable which is very important if you work from home.

So just like people having 2 sim cards, i got 2 broadband connections with a router that can handle 2 simultaneous broadband connections running in failover mode.

Im not going to take sides. I think it just depends on your area where you live and the kind of technician who works in that area. I have the same guy come over to check for years now. Hes a nice guy but unfortunately not smart enough to figure out the underlying problem.

Customer id 10311168

Account number:[protected]

One of act fibernet service representative (Balaji[protected] visited my permises on march 9th to see the feasibility of service and just left without providing confirmation on service availability.

Balaji then returned on march 24th stating the service is now available in your area and we can provide immediate connection to your residence. Later he said we cannot provide free router or installation for the basic package and i was forced to take the next higher package for free installation service. Balaji insisted to take the higher package initially and then he would later downgrade the service to lesser package. With that assurance, balaji took a payment of inr 1132.00 on march 24th and is yet to give connection until today.

Called the customer service to escalate the issue and to cancel my subscription request. The employee was only interested in cancelling my service and wasn't ready to listen or even take my complaint. Then i asked to speak to a supervisor, my call was placed on hold and later disconnected without any response.

I haven't received my refund amount yet from the service provider. Are you as a company going to pay interest for holding my money without providing any service? And stop advertising false information of free router and connection on new connection, which you guy's aren't providing. If this information is wrong, then sack the employee who Misrepresented ur company name for him to achieve his sales target. Let's see how realistic company you are.

Hi,

I have raised a ticket in March: SR[protected] that I have paid for 6 month subscription but the internet connection was deactivated claiming to be non payment and there is no update till now.

Now that I am requesting you to place a termination request for the account:[protected]. I do not have any source to place the request either in website and I lost trust in mail Id as there is no response.

Thanks,

This is moazzam hussain an act fibernet customer with account number[protected], mobile number [protected].
I want to inform about extremely pathetic conduct of act customer service and act billing teams. Let me tell my incidence.
My act fibernet invoice of december and january don't have any dates or periods of bill mentioned on the bill. Due to this i am unable to get these bills reimbursed from my office. Since last 3 months i have requested act customer care more than 20 times to send me the proper date mentioned bills. Pathetically this request is unresolved even after 20 repeated requests over past 3 months. Since last 1 month i even had been requesting act nodal officer mr. Srinivas ([protected]) several times but even after this my issue is unresolved.
I m highly distressed due to this behaviour of act.

I created a support ticket to fix me public ip issue but no one responded back for more than a day. I called act government multiple times with response someone will get back and at one instance one of customer support representative transfered my call to ivr while i was talking to her which i felt really bad. I called in 5 times for the same issue. I shocked act doing this...

I many times send the mail and whatsapp messages but i can't receive any call and messages by beam live i am very disappointed i dial the beam live executive Mr. Ravinder but he guy told me sorry sir i resigned the company because customer are very unsatisfied beam resolved services beam services not bad but last few months beam services very unsatisfied all customers very disturb because beam not reply customers issues...very bad
i m owner of galaxy computer and My id is F[protected] so please contact me my email id is [protected]@gmail.com

I raised a request to close connection and paid the due bills.
Send email to nodalofficer. [protected]@actcorp.in on mar 7, 2019, 10:40 am requesting the same. For my surprise i got bill for next month.

They keep calling me for bill payment. Please help.

Complete email conversations is as below,

Sub:sr[protected] close connection

Dear mr. Jagdish

Greetings from act fibernet!

Sr[protected] close connection
Inbox
X

Jagadish mugali
Thu, mar 7, 10:40 am
To nodalofficer. Blr

Dear,

I raised request to close connection. Your chat has created as internet connection issue.

I need you to close this connection immediately.

I have done all due payments. Please close asap.

Thanks,
Jagadish m

Sent from my iphone

Sent from my iphone

Nodalofficer blr
Sat, mar 9, 5:30 pm
To me

Dear mr. Jagadish mugali,

Greetings from act fibernet!

We would like to inform you that, your request for disconnection has been processed and your act account will be disconnected and confirmed you back within 72 hours.

Your understanding and patience is appreciated.

Please note our customer care number has changed and the new contact number is [protected]/[protected].

Regards,

Suhas v

Jagadish mugali
Mon, mar 18, 6:36 pm
To nodalofficer

Dear sir,

As per the email communication the connection suppose to be disconnected by mar 12 2019.

To my surprise i got a message saying "thank you for reconnecting to act" and asking me to pay the bill rs.652/-.

Could you please looking into this. I don't want any complexity of getting into consumer court and all. Please do the needful.

Thanks,
Jagadish m

Nodalofficer blr
Mar 18, 2019, 6:56 pm
To me

Dear mr. Jagdish

Greetings from act fibernet!

We regret the inconvenience caused to you.

We would like to inform you that, we have registered your complaint with us regarding the reactivation and deactivation issues and our concerned department will resolve the issue within 24-72 hours.

Service request no: sr[protected]

Managing your act fibernet connection made easy!

Make bill payments, track data usage, raise service requests and find exclusive deals with the act fibernet app! Visit https://is.gd/actapp

Regards,

Suhas v

Its been more than two days since i have made the payment for act internet connection. There was no response when we contacted the person concerned. The answer over the phone given to us makes us feel the entire thing is fraudulent. Please look into the matter and do the needful. We have already made our mind to revoke the connection which has not yet been given.

One of act fibernet service representative (Balaji) visited my permises on march 9th to see the feasibility of service and just left without providing confirmation on service availability.

Balaji then returned on march 24th stating the service is now available in your area and we can provide immediate connection to your residence. Later he said we cannot provide free router or installation for the basic package and i was forced to take the next higher package for free installation service. Balaji insisted to take the higher package initially and then he would later downgrade the service to lesser package. With that assurance, balaji took a payment of inr 1132.00 on march 24th and is yet to give connection until today.

Called the customer service to escalate the issue and to cancel my subscription request. The employee was only interested in cancelling my service and wasn't ready to listen or even take my complaint. Then i asked to speak to a supervisor, my call was placed on hold and later disconnected without any response.

Hello act support team / consumer forum,

We are looking for replacing one of our existing sd set top box with a new hd set top box. For more than 2 weeks i had been requesting arjun from act who serves bellandur to provide it.

Act mac id non hd : 5945127xxx818208

It had been over two weeks, with all false commitment from him. He mentions he would be there in sometime and all these days he did not turn up to provide the hd set top box. This had been inconveniencing us greatly with no tv connectivity and also we had stationed a person at home to be available. We had purchased new channels but are unable to use and would like a refund.

This is always a problem i had faced in working with arjun with lies and false commitment. We would like act to address this matter asap and provide a new hd set top box as this does not provide customer satisfaction.

In case you are not able to provide by today, i would look forward to terminate all connections with act and move to other vendors and need my refund for the paid channels.

Truly incredibly pathetic customer support. Why are you charging the customers if you cant support them.

With regards,

Rajiv

I took a new connection on 23rd of march 2019. The executive came and did all the work regarding registration and i paid package charges. He said that technician will visit with in 24 hrs and finish further process. But till now he didn't came.
When i made call for customer care everday they are simply saying that your issue will get solved in 24hrs.
And i think technician wil not be exist on earth.

Very bad sevices in warangal nobody is working accordingly fake plans if they provide 5+2 then wil pay for 5 months y they are asking me to pay for 7 months and now itz costing me 2700 if i go with 471rs along with gst now they are asking me 3250 and sometimes 3880.
This is to be take seriously because other customers are also being fooled (Feel the advantage with act fibernet! Now get 50mbps speed effectively @rs 471. Call now [protected]. T&c*) now look at this offer
Iam waiting for resolution as well as new connection,
Everything is in front of you head of act department why don’t you come up with resolution...
Customer’s to be blamed for this??
Or your management??
24hrs completed still you people are working on my complaint..
If i wont get my connection as per commitment iam going to take it to another level and this would be on public forum as well as facebook so that everybody will know about it..
Arif

Good morning
This is to inform you that yesterday act fibernet guys came for installation for 3100 for 5+2 months 50mbps 400gb but again they are asking for 3200 i dont know what is this calculation if you calculate with (Feel the advantage with act fibernet! Now get 50mbps speed effectively @rs 471. Call now [protected]. T&c*) including gst it is 555 per month and for 5 months it is costing around 2700...
Eventhough iam paying 3100 still they are asking 3200 now what iam i suppose to do??
Kindly look into in and setup connection asap

Good afternoon
My name is arif and my concern is in regards to new connection.
I belong to warangal and i got a message in my inbox stating... (Feel the advantage with act fibernet! Now get 50mbps speed effectively @rs 471. Call now [protected]. T&c*) yesterday i got this
I called on above number for connection so he informed me with gst is the above offer.. So i asked how to proceed wheter monthly or how?
So he said 5+2 months is available now i want to ask should i pay for 5 months or 7 months??
They are asking me to pay for 7months is it genuine service or fake??
When u people are offering 2 months free then il proceed accordingly and il pay for 5months what for i should pay 7months
And this complaint i have already made to customer care 2 days ago till no resolution for it..
Kindly look into the concern and get back with update..
As given from your act group i need conmection according the above plan now they are changing plans and asking me to pay 3800 which is blunder as per above text...
Thanks
Arif
[protected]

I have applied for a new connection in kondapur, hyderabad area. Initially before taking the money they were calling every day to get the connection done. After 1 day they informed that the connection is not possible in that particular area as there is some difficulty to install new connection in that particular area, the ensured that they will return back the money. Now it's been 7 days i still did't get the amount, not a single call from their customer service people also. They even not answering to my call.

Please get my money back as soon as possible.

I raised the complain on 13th march, and since then no action has been taken on the complaint.
Why is this so?

For refunding the customers money they dnt take any action nor do they respond properly.

Below is the complaint details which was raised on 13th march 2019:
"broadband beam telecom / act act fibernet not refunding my deposit amount post address change and connection closed on their request"

Hi

I have raised the issue to disconnect act on 19th march 2019. The lady took it in and told me in 7 days time it will get done and i will receive a confirmation mail with in 3 hrs even after 24 hrs they have not done so. They are disconnecting my calls when i call them asking to connect to disconnection team.

Pathetic services from them in this regard.

Chandrasekar g

Hello,

It is been more than three days I am trying to get connected with ACT broadband customer care Bangalore, but it is in vain. All the numbers are showing "No representatives are available" Everytime. I have tried with Nodal officer's number also it is showing engage Everytime. It is really frustrating as there is no other way to contact to them. Please look into the issue asap....

I have been using my act fibrenet for a year and my package is 200 gb per month, things went good for the first year. Now, in 2019 january, act costumer care said that the my package will be provided with 1000 gb with additional just 100 rupees every month so i felt good and i changed my plan.
First month i saw my usage was high and i couldn't beleive so i changed my password frequently so that other people seeking free wifi's won't get it.
For the second month, the situation is the same and the usage was like 160gb one day, and my usage will be around just 10 gb. This really is a serious issue, my first year my usage of 200 gb gets over at the 24 or 25th day but now it's 160 gb a day seriously!!.

I was using act broadband internet for more than 3 years. Their junction box was connected to my meter board and in my bill every month it used to reflect and then during buying my next years plan, they would reduce that amount from my bill. But this year i discontinued their services and the one year current bill of the junction box which is 60rs per month is not been credited to my account. They are refusing to provide a refund to my account and are offering credit note. This is totally unacceptable by me because i wont be going with their services in the foreseeable future. I have called them multiple times and on top of that the junction box is still connected to my meter board.