ACT Fibernet Complaints & Reviews

I had requested customer care center for act blaze re-connection to my new address on 27-apr-2019 but no action has been taken from their end till date despite numerous calls to customer care center. The response from the team has been so bad that i am feeling sorry as to why i ever chose act broadband.
I have called and emailed and did everything in my power to get this issue resolved but they are not helping at all, instead make fake promises.

I am so disappointed in your services.

They are not providing the channels we have opted for.
Karnataka, bangalore. Act digital network collects money from customers and do not provide the channels, there is always black out for 15 to 20 days. They have taken our money and upsconded. Head office people are not responding at all. Most of our locality people have lodged complaint but it's of no use. They are not at all responding for anything.
Before they supplied us with den cable network now it's act cable network. What happend to den? They are not telling us. We contacted the den office they say we have not supplied any services to your locality. Then what exactly is happening?
I would like to say that you must ban act cable network from the market.

My act user id is 11339629. I have taken this connection five year back and they installed the modem and given 30 mbps plan. After that they upgraded the plan with higher speed. Recently i found that router (Modem) which they installed doesn't support the higher speed of 75 mbps. I raised the same query with act and relationship manager which works in indira nagar bangalore.in place of providing support he was rude to me. I am paying for the plan which i haven't use from last two years. Now other act representative calling and suggesting to buy new router (Modem). I want new modem free of cost or the difference of the plans which they upgraded.

I made a payment for internet connection on may 5th and no one has come to install the servce till now. I have been calling the customer service everyday and they just say wait for 24 hours to receive a call. It's almost been a week and i have received no call and there is no connection.

I even sent emails and it's been 4 days. There is no response from them too. I am not knowing whom to approach to get the issue resolved. I want someone to either provide the connection or to cancel and give me full refund.

Reference id actb[protected]

The local service boys are not capable of giving proper resolution.
The customer care number is unreachable always.
Once they said the junction box needs to be shifted to our building from the neighboring building. Took almost a week.
No result. Then they changed cable wire.
Asked me to change modem and left. After about an hour modem started working again. For about 3 hours. The complaint was reopened. Complaint number sr[protected]. This happened about a week back. Since then i am reopening the complaint. They are closing it within 5 minutes.
I smsed to nodal officer at [protected]@actcorp.in but of no avail.
I informed the appellate authority also. No use till today.
I smsed them again that i want to close the account and get back the money. No action and no reply too.
Even the nodal officer and the appellate authority are like zombies.

I made a payment on 05th may 2019 for internet connection. Reference number is actb[protected].

Phone number: [protected]
Name: babu rao kethineni
Location: hyderabad

Their executive came on monday and collected documents and said that a technician will come and install. As nobody came, i called on tuesday. Customer service is pathetic, unprofessional rude and irresponsible. They kept saying that i will get a call which never happened. I called on wednesday. Customer care executives kept disconnecting my call and one lady said again that i will get a call which never happened.

I contacted the person who collected the documents and he also kept saying that he will send the technician but that did not happen. I called today and again they disconnected my calls. Their website states it is 24 hours service but this is false and misleading. I can't even cancel as they keep disconnecting the call. Now, i have no money and no connection.

If this is how they treat a new customer, no wonder why i want this to be resolved asap. I just called thrice today, and when i spoke to the sales team they said you should speak to the service team and they disconnected my call. I contacted the service team, they kept saying that they don't have my account at all and should speak to the sales team and this agent was very very rude and not empathetic at all. Now i am on hold for a long time and disconnected my call. I called the service team and this guy was not able to get my details and said that we can't do anything and i have to speak to sales team and he disconnected my call as i got upset. I called the sales team and once again another guy said the details are available online and they deal only with new sales i have to speak to service team and will transfer the call and the call got disconnected.

I really regret considering the services of this company.

I requested for act beam connection however executive took me 6 month advance as 7176 and promised to get me connection in 1 week on 2 april, today is 8 may no connection so far, i want my refund, have called to customer center but no response.
It takes 10 minute to get connected to customer center and they diclined my call many times, niether executive pick the call nor manager.
Please help me to get my refund/connection, appriciate if you set any example that nobody could do in this future.

Prospect id[protected]
Refernece no[protected]
Credit card - *4146

Moved to act fibrenet 12 months + 2 months and free router plan on april 30, 2019. Made payments for the plan on may 2, 2019. But till today evening i. E. May 5, 2019 did not get the router. Called act service center numerous times but getting the same parroted response that escalating this give us 24 hrs.in spite paying the amount not able to use act internet.

One month back i took act fibernet internet connection. I m facing vpn connection dropping issues, i called customer care, always they say the complaint assigned to someone to fix the issue by visiting our home. They mentioned complaint will be resolved in 24 hours but it’s been 3 days, no one visited our home to fix the issue. Whenever i call customer care executive say same story. No one takes the customer complaint seriously. It’s really worst service.

ACT fibre net attended two days before again out of order. internet is not workling.
Within 6 days 3times break down.
this is the quality os service.they dont know how to solve and rectify problem.Totally un skilled person posted to attend complaint.
i am from new Perungalathur.
my act no is[protected]
this month i will not pay due to frequent break down.
Airtel, Bsnl are better than act.
requested complaint forum to take up to higher authority in Act.
regards
Jagannathan

It's irritating that there is no one to talk to in act. I have been in ivr over 30 minutes no one pick call.

My internet is not working from past two days and i have raised complaint already, still do not find any communication from act about the resolution and what is the issue. I have my pending work which i cannot do without internet and i m loosing my job on it

If you cannot take my calls n answer my doubt please take back your connection i will find other internet provider who gives better service.

Very bad customer service
Get my internet back or take off the connection and i need refund of my payment which i made yesterday

I was facing a issue due to local junction box issue, and they said they didn't find a place to fix the local junction box and said wanted to fix at my place and thats how it runs. They had a long story of waiving off the bills (With least amount), probably rs.50. But am not sure how will they measure the power that has been consumed by the local junction box.

Now checking with other service providers they say the connection from them can be availed without any local junciton box being placed at my home.

To relinquish the connection from act have been trying the customer care for about 2 days now no response.

Even the nodal officer (At chennai), not resonding properly.
Beauty is that the incoming facility has been barred to the nodal officer number that is displayed on their web site (Lol).

Technically good the original act may be worst to the core with customer serivce

My account no is[protected]
My location is at new perungalathur.
My act internet is often not working.
Complaints raised no action.
Poor management and in attentive.
Every month i have to raise 4 or more complaints.
Every time 3 days taking.
Monthly 15 days not working.
I had told to change my address but 5 months over not done any thing.
Act is totally very bad service.
Within 8 hours out of service

Jagannathan
[protected]

We requested for a new broadband connection on this month 03.04.19, your executive visited my location for documents and payment on 09.04.19, i got an account no.[protected] in the same day, from that day your executive ([protected]) not answering my calls and we called act support so many times but nobody not responding,
Your executive confirmed me after 10 days there is no space in your switch, he knew the information before 16.04.19, but he didn't inform us and he processed ours cheque, we have loosed our business (Rs.50, 00000) for 15 days without internet due to delaying of your executive (Act), kindly refund my amount back through same medium.

Note: already i mailed you on 22.04.19 and 25.04.19 but still now nobody not responding on it, this is very sad to see how careless and irresponsible the act support, already i mentioned above fraud act person mobile number.

New broadband detail;
A/no.[protected]
Enquiry no.[protected]
Cheque no. 001442
Reg name: nmb retail llp
Red no. [protected]
Location details : shop no. 27, 28, tilak road, metro estate, abids-5000001

Account no. [protected]
Worst service please don't get on trap with act fibernet. I raised a request 2 weeks back fro relocation service and after 1 week received call that i need to get disconnection & refund of amount as service is not available in the area i am moving. The process should have been simpler to disconnect and refund my amount.

It's been more than 1 week i am following with customer care and someone called paramesh [protected] on disconnection of services and refund. There is no response at all and i am being charged for the services i am not using.

Don't get on the trap with act as they will be behind you while taking the connection and will harass you if you would like to disconnect or any refund.

I am going to police complaint by tomorrow on act and paramesh for harassing me and not disconnecting / refunding my own money.

I had raised a ticket last month to disconnect the connection and still it is not done. They have closed the ticket and still connection works. I have been trying to call but it says our customer care executives are not available but when the bill time comes they will ask to pay. Sr[protected] is what i had raised and dropped mail several times still no one responds

I have raised a complaint with act fibernet regarding connection issue on 27th of april. They have mentioned that they will resolve the issue with in 24 hours, but it's been 4 days but they are not trying to resolve the issue. Everyday i am calling them regarding resolution and they simply mentioning that they will resolve in 24 hours. Every month they are charging 800rs from me but not providing proper resolution when issue comes. This is the 3rd time that i am facing these kind of issue with act which they are failed to resolve my connectivity issue with in given time.

I am facing some funny issue with this service provider (Act), which i will categorize as highly "unprofessional", "irresponsible" and "unethical" in nature.

Last 2 weeks i am in deep pain because almost 5-6 days i experienced service outage. Moreover every time i raised a ticket they asked for 48 hours. And one instance, they took almost 4 days (96 hours) to address my issue.

Whenever i call the contact centre it keeps almost 10 minutes in the queue. I am not sure whether it is false or real traffic that i experience.

But this company promised "uninterrupted" internet connectivity while taking the connection. But in reality almost every 3-4 days i am facing connectivity issue.

I am paying them the entire bill amount but while getting the service i am not enjoying what they promised me. Every month regularly they keep reminding me about the bill payment, but they cannot ensure the connection quality with same interest and enthusiasm.

I do have every mail where i can show the communication that took place. Some governing body should penalize this irresponsible organization and ensure us a smooth service.

My account no is[protected]
My location is at new perungalathur.
My act internet is often not working.
Complaints raised no action.
Poor management and in attentive.
Every month i have to raise 4 or more complaints.
Every time 3 days taking.
Monthly 15 days not working.
I had told to change my address but 5 months over not done any thing.
Act is totally very bad service.

Jagannathan
[protected]

I had requested ACT customer care for Internet connection on 23rd of March 2019 and got registered with the help of sales representative on 24th of March and he promised that the installation will be completed by Evening 24th March, but when i tried to contact during 24th and on 25th march i see no response from the sales rep and technical team of ACT, i raised a concern / complaint for the installation but i got only one response from Customer case "We will escalate and it will be done within 24 hours" . i was thought to switch to different network as it was getting worse everyday (During that week).

On 05th April, I informed the customer care that i have switched to different network and i want refund, i got a response "within 15 days the refund will be completed and within these time accounts team will contact me ", But i did not get any response so contact them again on 15th April where i gave my
bank account details to get the refund over the call .
On 16th April i received mail asking for bank account details over mail which i responded with the details again, the mail has a disclaimer "Within 7 business days the payment will be processed" .

Starting from 22nd April i am contacting customer care everyday to get the status of refund and even asked for call back if i may help t get the refund cleared but i have got few responses below "
"We will escalate", "Within 24 or maximum 48 hours refund will be processed", you will get message when you receive the amount".

Review :
* Seriously, such a low class answer to normal questions.
* Refund is not the only work i do.
* Also please contact me to get some money for your clock cell where 24 or 48 hours are still not completed. i think the issue is more than a month.

Attacking all the mail screenshots.

Regards,
Chandan Sinha