ACT Fibernet — Charges were added to bill without intimation

Address:

mathrusree silver homes, abbaiah reddy layout,560093

Hi

I am ACT Fibernet consumer and been using this connection for past 2 and half years with id :[protected].

Recently I shifted to a new place which is 3 km away and its a ground floor.
So I raised a ticket on Customer care for shifting purposes, Noone mentioned me regarding the shifting charges. its very shocking that the shifting amount charged (600 rupees) on the customer is really very high.

i have already taken the basic plan of 799 which i thought will be economical and affordable for and in any unavoidable circumstances is bearable, but the amount for shifting by itself is very high when compared to my monthly due am paying.

Kindly reason out why do you charge such large amount on the customers and why on the other hand when I have the modem in hand and when you just need to get me the connection alone on that locality and we pay monthly bill around that is bearable for us.
keeping such extra payload on us, i don't think it is appropriate.
If you really think that this amount is fair enough for the customers I expect a proper validation.

AND MAINlY :

i asked the installation guy to intstall the router in the hall. he installed it in the bedroom and left without checking the speed. i am getting very less speed due to that.

its really very bad experience, atleast expecting to waive off the installation charges.

thanks