| Address: | Bangalore, Karnataka | | Website: | www.actcorp.in/personal/fibernet/plans |
Pathetic customer service, non resolvement of complaints, basically a fraudulent 'service' provider.
We usually pay 1600/- for a monthly plan of 100 g.b (which you are forced to take because incase you opt for their lower plans, the FUP gets used up in a matter of 10 days, obviously without you using it, so you are left with an entire month ahead with 0 speed) and what is happening is they show a false report of how many GB you have used in a day. Sometimes as much as 5 GB gets used up a day without anyone actually being at home. When the customer service are reached out to, they give us excuses like " your neighbour is using up your internet" or "there are too many devices connected, so the background data is taking up the bandwidth", etc. Please tell me how 'background apps' end up taking 5 GB worth of data a day when there is essentially no one at home to even use this amount. There are only construction sites nest to our house so there is no one using our internet. We have registered at least 150 COMPLAINTS regarding this over a period of 3 months. And what do they do about it? Absolutely nothing. And when they finally accept their mistake, they say "someone will reach out to you within 24 working hours". What that actually mean is, if you're lucky, someone will contact you within 3 weeks. If not, no one ends up coming to your residence to try and fix it, nor do they contact you by phone.
There was a breakthrough recently and we were very lucky to have an actual representative come to our house the other day.(after 4 months of this torture) He turned out to be a completely incompetent 'technician' who briefly took a look at the hub and finally told us to send an email to their helpdesk regarding the issue. I was baffled by this, only realising that this is one big circle that leads to 0 outcome.
As of now, it shows 100.71 gb used out of 100 gb on the 21st of December. The FUP is already used up. My dad works from home sometimes and emails take upto 7 minutes to to send to the recipient after you have reached the limit. I am curious how they are going to play themselves out of this one. I wont be surprised even if they reply to this saying " Give us your customer ID and we will get back to you". Was this information helpful? | 
