[Resolved]  ACT Fibernet — cheating by act internet company

Address:	560070
Website:	www.actcorp.in

I got act fibernet connection last month by paying rs. 8500 as advance amount for 6 months. After only 3 weeks, the internet stopped working. It has been 12 days without internet and the company has showed absolutely zero interest in resolving the issue. I raised a ticket no. [protected] and have waited for 12 days since. I have contacted their nodal officer mr. Naveen 6 times in the last 2 weeks for resolution of the issue. Mr. Naveen is as deceitful as the company itself is. He has showed absolutely no interest in getting the issue resolved. I have also escalated this to their appellate authority's email but they seem to take no interest in resolving the issue.

If you apply for a new connection, they will provide installation within 24 hrs but if you are an existing customer who has paid in advance then they wont bother to provide service. I had read reviews that act fibernet has cheated many people but now i am suffering personally. Even now they haven't restored my internet connection. They have charged me for 7 months and provided service for only 3 weeks. I am left with no choice other than approaching consumer forum.

Disappointed customer

Raghavendra
Ticket no. [protected]
Mobile: [protected]