[Resolved] Act Fibernet — Cheating on the consumed GB plus never picks up the the call ( wasted nearly 20rs on call )

 
9 Reviews
Bangalore, Bangalore District, Karnataka, India
 renu kumari sharma
Today is 1st July. Net pack reset from 1st of every month we have 30GB data plan of ACT fibernet. When I got u early morning i saw GB consumed as 2.07 nd now 2.38 gb.. there is not major uage of the ackage. There is definitely cheating. I want details of the consumed. I tried calling custimer right from 8.30 in the mronng but I think they dnt work properly or are unde roductive, they have never picked the call till nw (12.47pm) i wasted around 20rs waiting for the executive. GB usage is a concern from last couple of months. Its been either going up somehow or its been cheating, stealing. I dont know I want justice for this. wasting my money and time ehind but ACT executives never bother for their customer. Userid:11187697 account ID: 1171633

Cheating on the consumed GB plus never picks up the the call ( wasted nearly 20rs on call )
Complaint marked as Resolved Apr 5, 2016
They called, up and corrected the gb.

Complaint Status


[Aug 01, 2015] Beam Telecom / ACT customer support has been notified about the posted complaint.
Complaint comments  8 Comments     Updated: Share0Tweet0

Comments

I have noticed the same issue. I have spoken to 6 different people. There is definitely something fishy going on here. I am going to escalate this to a Social Networking Forum to bring awareness. I have tried talking to the folks at the Customer Care. Everytime they say we will call back in 2 hrs. No one calls back. Renu, are you seeing this in Bangalore?

My contact number is [protected]

Sri
Hi Renu,

I am seeing something similar. I reside in BLR. The consumption rate is ridiculously high. I have tried contacting Customer Care. They always mention that they will get back in 2 hrs and no one does. When i requested the issue to be escalated to a supervisor, the customer care team said that they cannot hear me and in one particular case they just hung up. We are seeing 5X the data consumption date. I will be waiting for 1 more hr and then i will escalate this to a social networking forum. If your issue is not resolved and you have a FB ID, i will tag you as well. I have been calling everyday for the past 3 days. This is NOT called Customer care service.

My contact number is [protected] and my name is Sri
Dear renu kumari sharma,

The above mentioned grievance has been resolved. For further queries you can contact us on [protected] or [email protected] Thanks

Warm Regards
ACT Fibernet
Anitha Venkatesh's reply, Mar 4, 2017
I did not even use anything very much ..not even a film got downloaded . Even for basic usage and simple searches they detected 5 gb on a single day. such a ridiculous thing . I called them and nothing got resolved.I wanted it to get clear or il cancel the connection.I thought i was the only one who s dealing wth the pblm until i see this page. I wanted to get this cleared to the earliest if not will deal this problem in some social forums...

user id:108015126700
place: coimbatore
Dear Srinivas Rajagopalan,

We regret the inconvenience caused, we will get in touch with you.

Warm Regards,
ACT Fibernet
Dear Beam

Registered mobile number:- [protected]
Registered Name:- Parameswaran M.P

I would request your kind attention.
Before I could come to my complaint I would like to know how somebody could use or consume 8GB per day without downloading or uploading any movies or any other contents.
As per the information from your call centre records and my account details, they told I have already crossed the FUP limit of 50GB and reached 81.27GB which is very shocking for using it for 8-10 days.
(as my speed reset on 7th of every month).

I request you please clarify things and look into the matter seriously.
This is the first time I have experienced such a problem and request your immediate action.

Thank You!

Parameswaran M.P
Dear Paremeswaran,

We will look into your issue and get in touch with you.

Warm Regards,
ACT Fibernet Hyderabad
Dear Paremeswaran,

The above mentioned grievance has been addressed & resolved. Please feel free to get in touch with us on[protected] or write to us at [email protected], if you have any other queries.

Warm Regards,
ACT Fibernet Hyderabad

Improper service

I purchased 2 routers from this company.From last 15 days they are not working.I gave many complaints but I din't get any service.

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    Act Fibernet - Cheating on the consumed GB plus never picks up the the call ( wasted nearly 20rs on call )