ACT Fibernet — closing ticket with out resolving issue.

samba.ssr

from Bengaluru, Karnataka

Address:	560016
Website:	www.actcorp.in

Hi,

I am using act fiber net in Bangalore from last 7 years. Recently i choose to close the internet connection and requested to closed in month of July 2018. They closed the connection in the month of Aug 2018.

Now again they are continuously sending messages and asking for reconnecting with free of cost for installation and for 15 days internet free and waived off of my previous due which is Rs. 169. Because of that i asked them for re connection. I have requested them for connection on 15th Nov 2018. there employees came and give me the connection on 17th Nov 2018. From there on words problems started. they just connected wire and not checked it is working or not.

So for that i have raised ticket to check the inter net connection. But with out solving ticket they closed the ticket. This is the ticket No. : SR[protected]

Finally after reopening ticket more than 10 times, they came to my home and changed some thing, then internet started working from 26th nov 2018..

Again problem started with customer care people, they are continuously calling and asking me to pay the due amount which is Rs. 573. I did not understand what is this amount is for. I have raised one more request for this. They are not checking my history and they are calculated bill from 15th Nov. which they should give it for free as they promised for 15 days internet free for reconnecting.

For this i have reopened the ticket( SR[protected] times. with out resolving they are closing the ticket. To reopen the ticket i have to send SMS for this they wasted my Rs.10.

Finally I have reopened the ticket, waiting for their reply.

Thanks
Samba.

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customer support has been notified about the posted complaint.

Nov 30, 2018

Updated by samba.ssr Hi,

I am using act fiber net in Bangalore from last 7 years. Recently i choose to close the internet connection and requested to closed in month of July 2018. They closed the connection in the month of Aug 2018.

Now again they are continuously sending messages and asking for reconnecting with free of cost for installation and for 15 days internet free and waived off of my previous due which is Rs. 169. Because of that i asked them for re connection. I have requested them for connection on 15th Nov 2018. there employees came and give me the connection on 17th Nov 2018. From there on words problems started. they just connected wire and not checked it is working or not.

So for that i have raised ticket to check the inter net connection. But with out solving ticket they closed the ticket. This is the ticket No. : SR[protected]

Finally after reopening ticket more than 10 times, they came to my home and changed some thing, then internet started working from 26th nov 2018..

Again problem started with customer care people, they are continuously calling and asking me to pay the due amount which is Rs. 573. I did not understand what is this amount is for. I have raised one more request for this. They are not checking my history and they are calculated bill from 15th Nov. which they should calculate from 26 Nov 2018 and give it for free for first 15 days as they promised for 15 days internet free for reconnecting.

For this i have reopened the ticket( SR[protected] times. with out resolving they are closing the ticket. To reopen the ticket i have to send SMS for this they wasted my Rs.10.

Finally I have reopened the ticket, waiting for their reply.

Thanks
Samba.

Dec 07, 2018

Updated by samba.ssr This issue is not resolved and they are disconnecting my internet connection.