ACT Fibernet — Complaint against No Backup - Tickets closed without Resolving

uma subramani

from Pammal, Tamil Nadu

Aug 27, 2022

Address:

Subramani S Plot No.94 A, East main Road, Sankar Nagar, Pammal, Chennai-600075

First, The complaint was raised for the problem " When power goes off - the broadband connectivity goes off immediately" . ACT opened a complaint ticket Number.SR[protected]. But without resolving the issue they sent Complaint Ticket Closure Message on 22 Aug 2022. After I took up with Support and then Nodal Officer, ACT again Complaint Ticket No..SR[protected] was registered and I was again assured that the complaint will be resolved within 25/08/2022. On 25/08/2022 there was a phone call from ACT staff claiming to be Mr. Srinivasan. He told that the complaint has been resolved. He told that the complaint has been resolved. He further told me to contact him in the number [protected]. Today morning (26/08/2022)I tried to ensure that the Broadband connectivity by switching off the Power Main.
Alas !!! Simultaneously the Broadband connection went off.??? I tried the above said number twice but there was no response at all. I am herewith attaching my Mail dated 26 08 2022 sent to Nodal Officer, ACT, Chennai as an image for ready reference. Fake closing of Complaint Tickets.

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ACT Fibernet customer support has been notified about the posted complaint.

Verified Support

Aug 29, 2022

ACT Fibernet Customer Care's response Hi, we regret the inconvenience caused. We will arrange a call back from our concerned team.

Aug 31, 2022

Updated by uma subramani Thanks to your taking up with ACT, they have resolved the issue properly within 24 hours of your forwarding my complaint to them. Thanks a lot.