ACT Fibernet — Complaint Regarding Rent Not Adjusted in the Bill

The rent that was decided at the time of installation of the junction box installed on the property is not getting adjusted in my bill. On asking them to transfer the remaining amount to my bank account as I won't be continuing with the ACT fiber from the next billing cycle.

Saying the same to the company I am getting a response like a refund is not possible, they can only adjust it in the next billing cycle.

Apart from that on asking why the rent is not adjusted, they said for a monthly contract the adjustment is done automatically but for the quarterly or half-yearly contract we need to keep a request, about which I wasn't informed.

Furthermore, I have raised a service request for the same and they asked us to wait for 72 hours to get a callback from the accounts department, but there was no callback and even the service request was closed without my consent.

I am really upset about the customer service and the transparency.