[Resolved] ACT Fibernet — Connection disconnected due to junction box issue

Animesh88

from Chittur, Kerala

Jul 10, 2017

Address: Bangalore, Karnataka, 560047

Website: www.acctv.in

I have been a user of act for almost 2 years and never had any issue but this month i stopped getting internet for almost 2 weeks and they kept calling me to get a junction box fixed at my place i repeatedly told them that its a rented apartment and the land lord doesnt want the junction box drilled into the wall,
After 2 days i received a message saying you connection has been disconected and the bill is due. What kind of service is this a loyal customer of 2 years is neglected to the point that im considering a change of isp.

Never expected this from them.

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Aug 11, 2017

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Verified Support

Jul 11, 2017

ACT Fibernet Customer Care's response Hi Animesh,

We are sorry if you are facing such issue. Please share your contact number and city name and we will investigate this matter

Regards,
ACT Fibernet

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Comments

Mdzubair Zubair

from Hyderabad, Telangana

Jul 11, 2017

I am not using my act wi-fi Internet for nearly 20days I complain to disconnect my wi-fi connection to customer care but they hasn't responded and they give me a message that complaint solved please anyone tell these guys to disconnect my wi-fi

ACT Fibernet Customer Care's response, Jul 11, 2017

Verified Support

Hi Mdzubair Zubair,

We are sorry for this. Please share your contact number and city name; we will get in touch with you.

Regards,
ACT Fibernet

sans1246

from Hyderabad, Telangana

Jul 13, 2017

I have referred for one connection[protected] and did not get the referral benefit until now. This is very bad that we have to do follow Up's on what they are advertising and promoting, promising. I was using act since almost 2years.

ACT Fibernet Customer Care's response, Jul 14, 2017

Verified Support

Dear Valued Customer,

We are sorry to know about this, we will look into your issue and get in touch with you.

Regards,
ACT Fibernet

Chalamalla

from Perambalur, Tamil Nadu

Jul 13, 2017

Hi,
This is veugopalro.i want shift act fibernet connection to beside street .my registerd mobile number is [protected].my new address is 2/653, nakkeran street, j j nagar east, mogappair east, chennai 37

ACT Fibernet Customer Care's response, Jul 14, 2017

Verified Support

Hi Chalamalla,

We will look into your concern and get in touch with you.

ACT Fibernet Customer Care's response, Jul 18, 2017

Verified Support

Hi Veugopalro,

We tried calling you, but were unsuccessful. Request you to share an alternative contact number or a favourable time.

Regards,
ACT Fibernet