ACT Fibernet Complaints & Reviews

1st complaint:
Beam Telecom / ACT — Removal of junction box from my landlord's place as i have moved out raised on May 22, 2017 -
e raised a complaint on May 6th 2017 to remove the junction box from my landlord's place as they are not giving me the Security deposit till this is done. I have been following up everyday and they say that they will do it within a day. Today when I checked again they are saying that they require another 3 days to carry out this activity whereas the intial SLA on May 6th was just 3 days. This is causing mental agony to me as I am in financial stress. Please take necessary action

2nd complaint:
Marked the issue as resolved without any action from act side - removal of junction box from my landlord's place as i have moved out
I had raised a complaint as below on 22nd may but without taking any action act has marked the complaint as resolved on jun 25, 2017.

Complaint is as follows:
I have raised a complaint on may 6th 2017 to remove the junction box from my landlord's place as they are not giving me the security deposit till this is done. I have been following up everyday and they say that they will do it within a day. Today when i checked again they are saying that they require another 3 days to carry out this activity whereas the intial sla on may 6th was just 3 days. This is causing mental agony to me as i am in financial stress. Please take necessary action

I have taken broadband connection since dec'16 - here are my problems -
1. I have been having frequent disconnection issues since the day one, i would have created at least 30-40 srs to them, but their response has been poor and my problem still exists
2. I even escalated to their appeliate and nodal manager, no response from them
3. Their service has been extremely poor. The srs are closed without acting them. When asked, they give excuses.
4. Their engineers ask us to call them if we have issues, but they go unreachable or do not pick up calls after the first call.
5. 2 months ago, an engineer visited and since he saw the issue for long time, he told my bill will be halved for next 2 months. They did it one month and next month they sent full bill. And the engineer does not respond anymore.

Overall, extremely dissappointing service so far.
Revanna - [protected]

4th july:

No internet connection. I file a complaint on the act around 3 or 4 in the afternoon. I get a message from act that it should get fixed by 8pm that day.
Some phone calls, no resolution.

5th july:

I take a work from home to get internet fixed. A guy ("network engineer") from act calls me and tells me that act junction box has to be moved. He asks me for permission to install at my building. I give my landlords number. Act guy tells me he has the permission and will fix it at 4.30 in the evening.

Nothing happens at 4.30. I call him at 5.00 he tells me that some other guy who installs junction box is not coming so it won't be fixed.

6th july:

No fix on place. I get home from work, call customer care. He starts pleading 1 more day and it will get fixed. I get odd calls from some act guy asking for my permission, i have to explain what happened. He says okay and hangs up.

Nothing fixed.

7th july:

No fix in place. Same stuff, calling customer care they plead for 1 more day.
Then the act guy calls me at 9.00 in the night asking for permission. I ask if he got the permission from my landlord. He's like he didn't get the permission. I ask that you told me that you already got permission. He says some jumble hangs up.

Customer care number mostly busy, when they picked up they don't have any status, nothing to tell when it will get fixed. They told me it will get fixed when someone will give permission. Awesome.

Today:
No internet. No communication from act side. Now i doubt if they even care.

I really hope there is a good competitor in the market with act. I would never come back and would never recomment act to anyone. I have never experienced such a bad service.

I have been a user of act for almost 2 years and never had any issue but this month i stopped getting internet for almost 2 weeks and they kept calling me to get a junction box fixed at my place i repeatedly told them that its a rented apartment and the land lord doesnt want the junction box drilled into the wall,
After 2 days i received a message saying you connection has been disconected and the bill is due. What kind of service...

I complained and called to act customer care for more than 10 times they are not resolving my problem. It is 8th day of internet disconnection and no action was taken. I am from pallikaranai.

Please take action.

Dont ever go for act in pallikaranai. Go for hathway or airtel.

Each and every day i am calling to act customer care and they are not resolving the problem rather creating ticket every time when i call.

If you still like this lazy if i called for new connection. Within 1 hour itself you guys will come right. Same also to be done for existing customers. I am not using ur service for free i am paying 1300 every month.

After many complaints about frequent disconnection of internet, the people are not taking serious and not rectifying the issues. They are closing the tickets without addressing the issues. Within a month I have almost raised 5 complaints and still these people are not reacting well.
Even today I spoke with customer care supervisor, she promised that she would take immediate action but no one responded till now

Hi,
My act number is[protected].
I am using act/beam internet from more than 3 years on wards.
Recently, i upgraded plan to a-max 1050 (Around rs. 1239) from a-max-410 (Around rs. 470) but speed didn't increase, asked to revert back the immediately and raised multiple complaints, contacted nodal officer but they didn't change it. They are forcefully asking to pay one month charges.

App is allowing to upgrade plan but not downgrade, if by mistakenly some one upgrades, forced to pay one month charges.
This is clear cheating.
If act can upgrade plan at any time, why downgrade plan takes 1 month.

This is clearly cheating people.

Act promised to pay kfc coupon on friend referral.
I referred my friend 4 months back, my friend has taken connect also but neither i received kfc coupon nor any benefit.
Act broad band is cheating by making false promises.


Please help me to resolve this issue.

TO
THE BEAM ACT MANAGER
SIR,
FROM ARUNA STUDIO DIRECTOR, I have using beam act for 4 years, but your services not satisifing our premises.because when we complaint your person will attend and do the work temporarly. Even he went explain the reason and he left .he work show the perminent solution not explain the issues every month 3 times we face the problem. so, you take the perminent action. Otherwise your services cancellation or disconnecting the our premises.
YOUR'S FAITHFULLY
N.SATISH MOB NO.[protected]

We had requested for internet connection from ACT fibernet. We paid the amount 7000 for the same although they have installed but we have not got connection done. internet is not working. When we call the customer care they don't respond. Please help us for the same our money is at stake.We don't know what to do as their is no mode to communicate to them it has been 2 days and we have been trying to connect and neither mails nor the call centre is approachable.

Hi, I registered for internet supply for my home from Beam (Atria Convergence Technologies) in hyderabad. Their executive Mr Praveen Visited and took the advance on 2nd July and assured me that the connection will be up by 3rd of July. We are cruising into 6th of july, still no one have contacted me. It seems they have taken money and stop bothering. I have been calling them daily. The executive who came to take papers and advance does not pick up the call and the customer care will always tell me we have registered the complaint and an action will be taken in 24 hours. And its been 3*24 hours and neither will they refund me the money nor install the internet connection. Please help!

We had requested for internet connection from ACT fibernet. We paid almost 7000 for the same it's been 1 week still we haven't got connection done. When we call the customer care they don't respond and some talk very rudely. Please help us for the same our money is at stake.We don't know what to do for their ill behaviour.For the money they were continuously behind us but after we paid the money they just don't respond.

I registered for internet connection and even paid for the same...I paid almost 7312/- but still my connection hasn't started yet. It's been 1 week still no action. If we call customer care people they don't respond. If by chance someone picks they call they speak rudely. Please do something so that no other customer has to face the problems we face. My 7412/- is on stack. To get money they were continuously behind after they got money they turned.Please

They disconnect the internet 2 days a week and say 18 hours to resolve, internet is down for 6-7 days a month and the customer care fools put you on hold when we want to speak to the manager for more than 45mins.

I suggest never using beam internet! I am stuck after paying for a year and with their third grade [censored] customer service only thing left to do is abuse them. Their on ground people are worse resolve the issue 4 days later and don't even inform and close the complaint quietly.

Piece of [censored] service. Never use these fools!

I requested for shifting my connection on 17 June 2017 and chose to shift my connection on 24th, on 25th someone contacted me and said he will be coming at 12:00 to shift the connection However nobody came. I have been calling the customer care everyday and they say the connection will be shifted that day however no one has come and shifted it.
I request ACT to look into the matter and shift my connection ASAP.

This is in respect to delay in restoring connection. I am using ACT Fibernet connection since more than a year, ACCOUNT NO:[protected] User Name: 11260718. There is always a problem with the service, either by physical damage or technical issues. Me working as Healthcare support assistant (CMT) for a reputed company in California, US, facing the problem every now and then due to interruption in internet service causing me in delay sending reports to the Hospitals causing patient's life at risk. Please place a severe action against the company so that if anything happen service to be provided/restored within at most 2 hrs. as they take more than 48 hrs to 1 week. recent ticket number is [protected] this was registered on 27th June and till 1st of July the problem is not rectified. They are just changing ticket numbers whenever I call for query of the problem. The latest one being given is [protected]. Every now and then they are very happy to say SORRY without any regards to the patron's job at stake.

I am the customer of Act for last 4 years and we are facing losts of problems in these past years but what we are facing today we never faced such type of before we were have complained against Internet not working since 3 days but this call centre people were telling they will solve the problem within 18 hours but here it has been past 50 hours they couldn't resort the problem I need this problem to be solved as soon as possible

Regards
Madhu
[protected]

For the last 3 days my internet service is not restored. I have raised complaint but no response yet. Complaint number is [protected]. Despite repeated attempts there is no resolution. Their App is innefctive to track the status of complaint. I was promised that it will get resolved in 24/ 48 hours but even after two days there is no response from ACT.

Jm

[protected] Forwarded message[protected]
From: Prakash K P
Date: Wed, Jun 28, 2017 at 9:48 PM
Subject: Re: Re: Thank you for registering your complaint
To: Nodal Officer Chennai

Hi Chandran,

Again I called twice to ACT customer service today. Due to their disconnected communication with technical team they are not able to solve my problem.

Thanks for your reply but no thanks still i didn't get response or the detail which i expect.

I am just expecting, when i get the static ip?

I didnt get answer even after five days and i have called up and followed for 8 times.

Seriously ACT needs improvement in customer service and responsibility.

I feel horrible that i am using your service for 3 years.

Please create a process for the customer to resolve this kind of problem. I didnt want to imagine that any of the customer will suffer like this.

This might seems simple issue for your company. but it really affected my career as freelancer in background that you are unaware.

Please ACT act ...

Thanks and Regards,
Prakash K P

e-mail: k.p.[protected]@gmail.com
Mobile: [protected]

On Wed, Jun 28, 2017 at 9:46 PM, Prakash K P wrote:
Hi Chandran,

Again I called twice to ACT customer service today. Due to their disconnected communication with technical team they are not able to solve my problem.

Thanks for your reply but no thanks still i didn't get response or the detail which i expect.

I am just expecting, when i get the static ip?

I didnt get answer even after five days and i have called up and followed for 8 times.

Seriously ACT needs improvement in customer service and responsibility.

I feel horrible that i am using your service for 3 years.

Please create a process for the customer to resolve this kind of problem. I didnt want to imagine that any of the customer will suffer like this.

This might seems simple issue for your company. but it really affected my career as freelancer in background that you are unaware.

Please ACT act ...

Thanks and Regards,
Prakash K P

e-mail: k.p.[protected]@gmail.com
Mobile: [protected]

On Wed, Jun 28, 2017 at 4:23 PM, Nodal Officer Chennai wrote:

Dear Mr. Prakash,

Greetings from ACT Fibernet!

We apologies for inconvenience and disappointment that you are facing with the issue. We are also apologies for delay in addressing your email.

We assure you that your complaint and feedback will give the opportunity to remedy any problem that may exist and help to improve our service further.

We would like to inform you that your complaint is already registered with us and we are following your complaint to get addressed at earliest.

We request you to allow us another opportunity to serve you, as we consider it’s our privilege to have you.

Warms Regards,
Chandran
Nodal Team.
ACT Fibernet.
On Tue, 27 Jun at 11:18 PM, Prakash K P wrote:
Hi Sir,

I am a Act customer for past 3 years and i have two internet connection.

Username : 11157493
Account ID : [protected]

Please find below the ticket raised me and a lot of follow up done with you customer service.

The complaint is: i have raised for static ip and paid 2500 guided by your customer service and they told within maximum of 48 hours you will get the static ip.

Now it is fifth day i never get a single call from the team and i have called multiple times and requested the status.

They are telling that it will solved tomorrow and no action taken.

Please help me to refund the amount paid for static ip.

Inline image 1

Thanks and Regards,
Prakash K P

e-mail: k.p.[protected]@gmail.com
Mobile: [protected]

Thanks and Regards,
Prakash K P

e-mail: k.p.[protected]@gmail.com
Mobile: [protected]

On Tue, Jun 27, 2017 at 11:14 PM, Prakash K P wrote:
Hi Sir,

I am a Act customer for past 3 years and i have two internet connection.

Please find below the ticket raised me and a lot of follow up done with you customer service.

The complaint is: i have raised for static ip and paid 2500 guided by your customer service and they told within maximum of 48 hours you will get the static ip.

Now it is fifth day i never get a single call from the team and i have called multiple times and requested the status.

They are telling that it will solved tomorrow and no action taken.

Please help me to refund the amount paid for static ip.

Inline image 1

Thanks and Regards,
Prakash K P

e-mail: k.p.[protected]@gmail.com
Mobile: [protected]

On Tue, Jun 27, 2017 at 10:51 PM, ACT CORP wrote:
Dear Customer,

we have registered a complaint in this regard.
The complaint no. is [protected]

Thanks,
Team ACT

1953335:151799

No service provided after 10 days of complaining. Worst service ever seen
My complaint ticket no: [protected] is registered act fibernet. No service provided after 10 days of complain. Customer care is making fool o[censored]s that everyday they are saying service centre will contact by end of day but no body is calling us.
They are balming local cable operators that they are cutting the act fibernet wires and that's the reason for having no internet connection.
Executives are making fool of the customers and placing hubs without taking permission and approval. Nodal officers are not responsible for their
Actions and promises made to resolve the complaint..

Overall worst customer service and internet connection.

Respected sir,
My name is mitta deepak kumar and i've been an act customer since november 2015. Customer id :[protected]. I have requested for refund of my six-month advance payment as your local agent was unable to provide the connection.

In detail : your local agent did not pay the money for hosting adapter to the owner of my house for using electricity to run the adapter. My landlord was angry and disconnected the adapter. My six month payment was due and i did not choose to continue your service. But your local agent came to my house and assured me that my broadband would be reatined from another source. He collected the six month due from me and never provided connection. When i confronted him on this issue, he asked me to get refund as he was unable to provide connection. I apply for refund. A ticket was registered.

Your call center guy called me and asked my details etc, and said that he would connect me to the transactions dept. Or something. They received the call and repeated the same stuff as the previous one did. They assured that they would be looking into the matter and would send me a cheque of rs. 4111/- which would be approved in 15 days. I wait for 15 days, expecting your company to keep its promise.

Apparently, you don't. I call again, asking for the status. And every time i ask them for the status, they keep saying that they are considering the case. What's worse is, after explaining the status, they would ask me to reinstall my connection. Why would someone reinstall his connection when he is expecting his refund? Are the people at act fibernet a bunch of mad humans who do not really get what refund is, or is this some sort of crookery at display? What's the matter, act? By giving the same monotonous response of "under process", are you trying to make me give up on the refund? I am living without internet for the past 45 days, act. I am a working professional who needs to stay online for atleast an hour everyday to work. I had to work in internet cafes who charge exorbitant rates.

Also, cheques? Cheques, of all the payment methods out there? This is 2017. Let me repeat it out for you : 2017. Again : 2017.in these days, when financial transactions happen in a jiffy, you are sending me a cheque bearing my name, which takes 3-5 days to reach my place and i need to visit a bank to cash it. Cant you just come out of the stone age and send me the money by using, say net banking or payment apps like paytm? You are an internet provider, not a scrap metal buyer. One would like you to live in the present and act like the present. Shame on you.

Any way, since receiving my payment at all is the big question, forget the mode of payment. I have called you around 20 times these days and every time i was asked if i'd like to reinstall my connection. Look, i want a complete refund and i do not ask for compensation for inconnectivity because you are so pathetic that it would be great if i receive the refund at all.