ACT Fibernet — Connection disconnected without notice

Address:

Bangalore, Karnataka

Sir, My Internet broadband connection was cut without prior notice. On Sunday(08/02/2015) night I had issue in connecting to Internet, I tried to call ACT customer care, but I got automated reply saying customer support is not available at that time. I registered a complaint with ACT next day ie on Monday(09/02/2015). I received a call from ACT representative on Tuesday(10/02/15) saying that the cable is crossing the power line and he has to transfer the issue to different department to rectify this. After this I don't get any response form ACT. I have done multiple calls to ACT customer care also visited ACT office in horamavu road, I got a multiple response 1) Cable is crossing power line, I have been using this connection for more than a year, I don't see any new power line laid around my place. 2) Switch is broken, there is not port for your connection 3) There is no permission to lay switch 4) There is no port for giving the connection 5) At ACT office, representative mention, it is the company policy not to lay cable crossing power line What ever is the reason, it should have informed and should have provided alternative solution before disconnection was made without my notice. Regards Santhosh Customer ID: 10502041 Location: Banswadi, Bangalore