ACT Fibernet — connection disconnection is not taking place

Address:560043

I have act connection[protected], due to service failure I raised connection disconnection request, instead of disconnecting my connection, they are charging the bill every month, if the connection goes down will be down from 4 to 7 working days, Request some one to take action otherwise guide us how to take action legal in court.   Replace all
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    ACT Fibernet Phone
    +91 91 2121 2121
    +91 72 8899 9999
    ACT Fibernet Address
    Golden Heights, 59th "C" Cross, 4th “M” Block, Rajaji Nagar, Bengaluru, Karnataka, India - 560010
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