ACT Fibernet — Connection down for the 4th time this year alone

Address:

Bangalore, Karnataka

This has happened multiple times before, and i'm starting to question the actual reliability of ACT fibernet. Having a slower internet connection all the time is better than having a faster connection sometimes. I called customer service & was told the problem would resolve at 6 pm during both consecutive days. In fact, everytime i called (even previous connection failures in the past), i was given the same answer; "It will be resolved at XXX time". Not to my surprise, i was brushed off. I think it's probably because you think there's no competition for faster internet. So all the complaints are treated akin to toenail clippings. I think you should stop overestimating the loyalty of your clients. You may not be affected by 1 less customer, but hey if there's 1 thing i can do, it's to vent my frustration to the social media & online forums, & maybe reduce your customer by 2. Or maybe more? Hugs & Kisses, Ex-unhappy client.