[Resolved]  ACT Fibernet — connection has not been provided even after 1 month and taking advance 1 month bill

Address:Bangalore, Karnataka, 560093

I have applied for act internet connection at cv raman nagar bangalore and paid installation fee and 1 month broad band charge on 3rd june 2019. Installation team visited the place after one week and told me junction box is not there and they went back. Another team came after a week again and asked me whether they can take power from my socket to power their junction box. I told owner won't allow that and find some other way or let me know if it can't be done. Afrer that there was no communication from act even after repeated emails to customer care.
Worst customer care service.

As of now no broadband connection,
No communication at all,
And no refund.

Reg mobile no : [protected]
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Aug 19, 2019
Complaint marked as Resolved 
customer support has been notified about the posted complaint.
Verified Support
Jul 04, 2019
ACT Fibernet Customer Care's response
Dear Valued Customer,

This is not the experience we want you to have. We have put this on priority with our team.

Regards,

Team ACT Fibernet
Complaint comments 

Comments

I have the same issue. They took payment of Rs. 3481 on Jun 14th. They failed to provide the connection after repeated false promises. Now their automated and cut-and-paste email keeps saying 15 days to resolve the issue.
ACT Fibernet Customer Care's response, Jul 3, 2019
Verified Support
Dear Valued Customer,

We regret the unpleasant experience you've had. Please share your Account ID or Ticket Number for our team to look into the issue.

Regards,

Team ACT Fibernet

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