ACT Fibernet — Connection related

Dear concern,
I am using act fiber net since may2020, I had called to the supervisor of my local area N-numbers of time but no response from the act team as well as supervisor. For providing a connection to me they had asked permission to fix a junction box in my home and they said they will pay me Rs.100 as a power discount, till now power discount had not given since may2020. So I had stopped the payment, one day mr.srikanth executive of act called me and say to make payment of Rs.200 and the rest of the amount was wrong showing in your account, so I immediately payed the amount and the rest of the amount was still showing, now they are asking to pay 1180 to activate the service...