[Resolved] ACT Fibernet — connection shifting delayed by half a month

zainnits

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka

I had raised a connection shifting request on 20th october 2017. I have got all the assurances from act fibernet customer care but the connection itself. The call representatives always tell me that - "one of our field executives will reach out to you by today evening", and the cycle continues everyday. Its been almost 15 days now. Below are the request details -

Registered phone no - [protected]
Request id - [protected]
Escalation no - [protected]

This is very frustrating as a customer because i have taken office leaves to wait for act executives which shows how insensitive act is about the customers time and energy. It has become a daily routine for me to call act customer care and then explain the issue resulting in the above cycle. I sincerely hope that they improve their services soon to retain customers

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Dec 3, 2017

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Verified Support

Nov 02, 2017

ACT Fibernet Customer Care's response Dear Valued Customer,

We apologize for the inconvenience caused; we will look into the matter and make every effort to assist you.

Regards,
ACT Fibernet

Nov 04, 2017

lakum dilipbhai chandubhai's response May transaction is failed but may money is not refund
A/c [protected]

Nov 10, 2017

Updated by zainnits After completing the feasibility check and confirming that the connection is available, the representative has told me that it would take 8-10 days more. Also, he said that he doesnt guarantee about the timeline. I had to take a salary cut due to all the leaves and not being able to use internet while working from home.

ACT Fibernet still doesnt acknowledge their inability to install a connection in Kaggadasapura. Surely, they have not planned their field operations as efficiently as their advertisement banners in kaggadasapura area.

I would personally not recommend anyone staying in CV Raman Nagar & Kaggadasapura area, to opt for ACT Fibernet. Reason being, waste of customers time, energy and money.