ACT Fibernet — Connection transfer delay

ACT Fibernet — Connection transfer delay

S shabeer_rash from Malappuram, Kerala Nov 16, 2021 Nov 21, 2021 This thread was updated on Nov 21, 2021

My SR number is SR[protected] According to ACT website on shifting : Process will take 5 to 7 days depending on the type of connection. Our engineer will visit with 48 hrs of request to give you the exact resolution time. I have called customer care multiple times to get an update, but the support team is clueless on when the engineer will contact me, nor if my location is feasible. Looks like any delay in processing improves ACTs profit, since the customer pays for a service that’s not provided. Hope someone takes cognisance of this. Was this information helpful? No (0) Yes (0)
ACT Fibernet customer support has been notified about the posted complaint. Verified Support Nov 17, 2021 ACT Fibernet Customer Care's response Hi, We regret the inconvenience caused. We will arrange a call back from our concerned team. Nov 21, 2021 Updated by shabeer_rash Call back was received 4 days after this message, from a technician. Technician, checked the address and informed that the area was under another technicians purview. He asked me to get in touch with customer care.. Pathetic customer support from ACT continues. Since, there is no response from ACT, I have decided to terminate the connection after putting up with poor quality service for many years. Getting dues back from them is going to be another challenge.
Add a Comment	Share
Submit Close