[Resolved]  ACT Fibernet — Connectivity issue

Address:	500090
Website:	www.actcorp.in

Dear act team,

I'm 100% sure that you wouldn't even bother to look at problem or issue that i'm reporting here.

I've been in touch with you about internet downtime during morning hours on last friday i. E sept 30th, 2016. I've been calling your support team for last 5 days and everyone at says the same old story we are fixing the issue and give us some time. That sometime will never come and problem will not be fixed. Everytime i speak to escalation/supervisor team they say someone will fix the issue in next 4 hours. I've been promised multiple times in last 4 days about fixing the problem at multiple levels/people but no success. What example are you planning to set for other? You list your self as best in hyd but from a service respective its worts or may pathetic. Please starting working on issues reported else you'll have close business and sit aside.

Also please train people properly and refrain them from repeating the same dialogue that we are working on fixing the issue. Some one will say, its fibre issue, some one will say it box issue, someone will say its slicing issue.

What the hell? How are we going get compensated for inconvenience caused? Why is there such a high downtime.? Boss! Its very hightime for you to react issue on timely manner. There are many other service providers who are providing better services and packages than you but still we are sticking to you considering you advertise as leader in industry.

I'm giving another 24 hours of time to fix my issue, else we are more than happy to expect refund and move to other service providers.

As always hoping that you'll improve your services.

Mobile: [protected]

Location: hyd - nizampet