[Resolved] ACT Fibernet — connectivity issues for at least 10 days in a month

 
1 Review
Dommasandra, Anekal, Karnataka, India
 Lekha L R on Nov 13, 2019
My connection is 40 days old and i have already faced multiple network failures with your connection.
My current issue started on 10th nov 2019, it still persists. I have raised a complaint via phone. Via app. Written mails to nodal officer and appalate authority blr. No response. Horrible service. I have spent several hours on the phone trying to get my call escalated. No response.
The most unreliable, irresponsible team i have ever seen.

My problem is still not resolved
Your act fibernet request sr[protected] is expected to be resolved by 11/12/2019 05:00:00 pm (Mm/dd/yyyy) t&c apply.
Our new helpline numbers are[protected]/[protected]. You can track the status of your service request using the act fibernet app. Download here http://is.gd/actapp
Complaint marked as Resolved Dec 14, 2019

Complaint Status


[Nov 13, 2019] Beam Telecom / ACT customer support has been notified about the posted complaint.
Verified Support
Beam Telecom / ACT Customer Care's response, Nov 13, 2019
Dear Valued Customer,

This is not the experience we want you to have. We have put this on priority with our team.

Regards,

Team ACT Fibernet
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    ACT Fibernet - connectivity issues for at least 10 days in a month