ACT Fibernet — Customer Service

raulpaswn

Address:	500034
Website:	portal.actcorp.in/web/hyd/home

I have raised a complaint on Oct 16th, 2015 that internet stopped working, but there is no feedback from concerned department, I made calls to customer care n number of times and I get a worst service from them, only thing I get to hear is within 24 hrs it will be resolved. Its been 3 days but there is no response from them. The service ticket no. [protected] has been registered on 16/10/2015, 1520hrs. They have updated the ticket no. on every call made to the customer care. They worked on the service ticket rather than the actual issue. On 18/10/2015, 1246hrs., the ticket no. was closed without any resolution. On the next call to customer care, a new ticket no. [protected] has been registered with the same workflow as the previous one. It is simply harassment to the customer from Act corp.

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Oct 20, 2015

Updated by raulpaswn Again a new service ticket no. with the same workflow. Customer care executive kept my call on hold for 10mins (chargeable call) for connecting to the higher executives but they failed & disconnected the call. The issue is yet to be resolved. A very bad service they provide to the customers. I would suggest all the people reading this, don't ever go for ACT fibernet connection as they have the talent to frustrate people at peaks. I'm saying this with a far better experience.