My user is 10974949. I'm providing here so the ACT team can go and check my complaints here are genuine .
I was in Blaze plan (120mbps) speed, I was not getting a strong/sturdy network connectivity service as it keeps loading or often reconnecting in rooms other than the wifi router was placed. I just couldn't take it seriously and changed my plan to 200mbps so will get a good spped. But no use, connectivity was same and due to my family member's pressure as they also using it in different rooms I have made a request to ACT to resolve it.
One of Engineer came and said, the LAN wire was a 2-pair wire and it supposed to be 4-pair wire to get 100mbps .
I was surprised how it was missed by ACT as it is their responsibility to see all the installations and settings are fixed correctly and it seems a cheating to me as they're claiming amount for 100mbps tariff from me every month.
I raised a request for it and no one other than the customer service executive responded to it till now .
Each call, I made it ended that escalated to high level and within 24hrs it will be sorted out.
Many calls and many 24hrs escalations passed but no response to that.
The engineer who has to respond in my area they didn't answer to it as well.
Really an annoying and frustrated things but till I kept my patience and waited for it will happen due to customer service executive request. But no use, so I called them to place a disconnect request, while transferring my call to the concerned team the call got disconnected and to my surprise the automated request was created for disconnection.
I again called and explaine this, but my bad and foolishness, again accepted for the same promise that they asked me to give a last chance that they will see and resolve the open request (LAN wire issue) .
But what has happened is, within 24hrs they disconnected my service by keeping the old open request is on hold. Till today, no one has responded and just got an automated message that the request postponed to other days (for reconnection and LAN wire issue).
I don't have ACT network now but I have paid for the whole month and better than the best, they still have an open issue with the customer but disconnected the service.
How come they disconnect when they have an open issue and leaving one long time customer .
Poor and pathetic service. Even the customer executive saying they can't help or reach any manager or higher level other than mentioning the customer feedback in the system.
How stupid this is? Having this big gap in their process what is the point having an App support and what's app support.
How many are like here who is paying 100mbps but their LAN wire if it is 2-pair set up which will give
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