[Resolved] ACT Fibernet — Customer support

Anjana Krishnamoorthy

from Chennai, Tamil Nadu

Address:	Chennai, Tamil Nadu, 600040
Website:	www.actcorp.in

Post Vardah cyclone, we had our ACT connection restored after 4 weeks. The internet was working for 2 weeks till Jan 21st after which it failed. We made a customer support call in which they mentioned it would be restored in 2 days. We called post 2 days and they said that it is a technical issue and would take another couple of days to restore it. We called after 2 days again and they said it would be restored tomorrow. They have been promising this till date and there is still no action taken. What is surprising is that the connectivity for all our neighborhood is still intact and working fine. They had even done a regular check up on those buildings during this time.
Since yesterday when we call customer support to enquire they have been hanging up on us repeatedly. Appalled at this kind of behavior.

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Mar 23, 2017

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Verified Support

Feb 08, 2017

ACT Fibernet Customer Care's response Dear Anjana,

We apologize for the inconvenience caused. Please share your Customer ID or registered contact number and we will get back to you.

Regards,
ACT Fibernet

Feb 08, 2017

Updated by Anjana Krishnamoorthy Account ID[protected]. Account is under my husband's name - Kiran Kautilya.

Verified Support

Feb 08, 2017

ACT Fibernet Customer Care's response Dear Customer,

Thank you for sharing details. We will get in touch with you.

Regards,
ACT Fibernet