| Address: | 151 Honeypool Villas Seegehalli |
Hi,
I have applied for ACT connection almost 5 days back and made payment for 3 months plan through their app. Initially a technician came to my home with a wrong router for which i had asked him to check with his team since it would not support my plan he refused to do so. I later spoke to customer care myself and asked them to advice him . He later understood his mistake but never turned up again for the connection. The connection has not been done yet . I have called the customer care multiple times also have sent mail to them, nodal officer and other escalation email id provided by them in their website.
Whenever i call the customer support just tells it will be resolved within 24 hrs also when a mail to sent to them i get a automated response telling it will be resolved withing 24 hrs but nothing happens after that.
I requested for refunding my money since the ACT group is not bothered about my connection and this delay and ignorance of customer is not acceptable. I don't get any response to that as well.
Even the nodal officer and other escalation email is not useful since i didn't get any response from them after sending mail to them.
My registered mobile number for connection : [protected] Was this information helpful? | 
Even the nodal officer and other escalation email is not useful since i didn't get any response from them after sending mail to them.
ACT Fibernet Customer Care's response
We regret the inconvenience caused.
Like this iam very suffering with ACT and posting this message