ACT Fibernet Complaints & Reviews

I requested a new connection to the act fibernet more than a week ago and paid in full amount.
Still now there is no contact any of the engineers or the customer care who promised me a connection within a day or two.
This is really disappointing.
Please do the needful.

Dear Sir,

We have paid ACT internet INR 1488 towards broadband connection and they could not provide services for some reason which we are not aware but till now the payment has not been repaid even after one month. Even after so many complaints nobody from the company has bothered to respond.
Rgds,
Vijikumar

I was promised to get the connection by 2 Working days by the agent at the time of booking and payment. But once the payment is done there is not update and action taken.Its already one week passed. The Agent is not responding. Such a awful and pathetic service. The Customer Care support is so careless. They are asking one day time but it's four days they have taken.
Now i am frustrated and i want my full money back. I don't want to be use this service. But they are not taking action on either way.

If this is the quality of service before installation then what to say after installation.

Installation availability is there are not conform me 🙏please Because nearly because today is 7th day still I am waiting with my patience i[censored] can't install and can't give service act broadband internet plz tel me i ll cancel and look other broadband internet ok mob:-[protected]

Hello Team,
I am experiencing the same issue with Internet installation process is delay where i have asked for a refund and they have not paid the amount and every time i call them they say 24 hrs some one from Finance team will call and re fund the amount, but no one calls.
Looks like ACT is a cheaters company and they want eat Customer money.
They have also blocked my number.
I will have to raise a consumer complaint on this and publish that ACT is Fraud company in all leading social media sites.

I have already paid Rs 8389.8 towards act Fibernet on Apr 24, 2021. You have not sent the Invoice Payment receipt. Now I see today you have generated an Invoice of Rs. 368.76. It's happening every year. Last year also raised a similar complaint. Can someone tell me what is going on??

Dear Sir,

Good Afternoon,
I am Act Fibernet Customer of ID[protected], Mobile number:[protected]/[protected]
I am sorry to send this message; I have been a subscriber of ACT fibernet to my home, since 4 years.
One year back, I shifted my Residence to Malleshwaram, Bangalore Home.

Since August 2020, no proper connection of ACT fibernet, I have subscribed for 300MBPS speed, I am receiving only 45-50 MBPS.
I informed this to Malleshwaram Area Engineer of Act Mr. Manjunath not less than 8 times over the phone, he tells, will come or send somebody to correct it. In September 2020, ACT area person told me, I will change the cable in a week till now, not changed. I brought this information to Mr.Manjunath also; he is always telling me to rectify today, but today not yet arrived.
I am fed up with ACT fibernet connection, I am having two college going children and a doctor, pursuing his higher studies and Myself as a government officer attending many files from home, but nothing is happening due to your unresponsive service.
Since last week I alternatively every day contacting Mr. Murthy and Mr. Manjunath nobody is rectifying the issue. I registered complaint in Customer support through, without rectifying they sent message, its attended and ticket is closed.
If I frankly express my feelings, I am waiting for the annual subscription of act fibernet to complete, so that I can change my Internet provider.
Your head Officer, Regional Office and appreciating office are useless better close for the sake of the public.
Sorry for details;
--

With Regards
Dr. Bhagyavana S. Mudigoudra, M.Sc.(Organic), M.Sc.(Comp. Sci), Ph.D.

Special Officer E-Governencae, GoK

Hii i am a act fiber net user i am not getting proper data
i am paying for 150mbps but i am only getting 20 to 50 mbps
and no one is responding my calls what kind of service is this
i need you to solve this probem as soon as possible

Hello i am an act fibernet user i am not getting proper wifi
i am paying for 150mbps but i am getting only 20 to 50 mbps
i dont know whats going on i have been calling act but no one is responding what kind of service is this

I have requested ACT fibernet to reconnect my house in DSNR, Hyderabad in January 2021. I have also told them if I do not get the connection in 48 hours it would not help me. They took the request and said they will provide me connection in 72 hrs max. Then their installation team started calling up saying they do not have a junction box with free port. They were saying they need to put a new box somewhere and give me connection. I have then cancelled the re-connection request. The internet service was never provided to me in January 2021. Again in April 2021, i have tried to approach them and asked if they have resolved Junction box issue in my area. They said if I put a re-connection request they can connect. I put a request in 2nd April . They said they do not have a box, but will put a box at my premises and give discount as well..
When they have provided connection around 5th April, i have received invoice for April. This includes Rs 265.94 for January 2021. I have raised numerous service requests and have told them that in January I was never connected and never received internet service. Every time I have raised a complaint i was assured the issue will be resolved. But so far no luck. I have called finally on 30th April, explained that I wish to disconnect ACT Fibernet connection siting above issues. I was again assured this time this will be solved. Today i have received invoice for May also. When I was called by the billing team for payment they have sent me links saying this link will work for just April invoice amount and excluding January balance. It never worked even though I wanted to make payment to the April bill.. ACT Fibernet also have suspended my account April for 6 days siting non payment. Well.. I was trying to make the payment for the bill that I should legally pay. I have not received any discount for the electricity they are using and rent for holding their box at my place.
Considering all above fuss and realizing its just a way they play with their customers to make the money I have raised a request for disconnection.
Can you please help me removing the additional charges that was put on my inJanuary??

I have been ACT Fibernet customer for the past 3 to 4 years. For the past one week we have been visited by people who claim to be ACT employees to access the junction box available at my house. However I have not received calls formally informing about the same. There are two main issues regarding this.
1. This is a pandemic time and we can't allow just anyone inside our house.
2. We don't know what those people are capable of. We don't even know if they are your employees. So security issue.

How do you expect us to allow some strangers during these extreme times. Despite us warning them about the same in a polite manner, those people do not seem to budge. They keep on harassing us continuously.

Either remove the junction box from our house or cancel the connection at the earliest. If this issue is not resolved then you are prompting me to take a legal route.

I'm using his service since 2 years. The start was good with no complaints. But since 6 months i have many connectivity issues and there no direct customer service until u wait on a hold calls of them for long time. Some time they only call you the next day after the complaint has been raised. Now i decided to change the broadband but i wanted to write up few line about this Act fiber and their service.
1. You have to start working on customer quick service and not on the next day. We are working from home and it needed to be resolved at the earliest.
2. You need to provide the details about how my data exhausted? I was happy with 300 GB you gave earlier and i don't use all of it. But now your 500GB is been exhausted before end of the month. How can i work with exhausted date? Why do i need to buy extra data by giving more money? This part is so ridiculous.
3. In this competitive broadband services you need to be able to maintain the back end service and issue of your own not when i raise a complaint. It is your job of course !!

However i decided to change the service but want you to know issues you have at your end.

This is Pavan Katta
My Account No:[protected]

Good Bye!!

This is Srujan Reddy P,

ACT account:[protected]Reg Mobile: [protected])

I disconnected act connection on 29th of march due to my router issue which purchased from act with 2700/- after a month of my initial connection days .

In march 2021 month i have faced lots of connection issues, raised a couple of tickets respective to my act...i was paid for 150MBPS pack for year but i used to get speed of ~10mbps later after investigation by your site engineers they where told me that it is router issue. So they took away my C5 tp link router saying "router in warranty will replace the router" on ~26th March 2021 after that they have not replaced my router back. After 4 days of my patience I made disconnection request on 29th march.

Post after my disconnection:
Later I spoke to customer care regarding my router and my account balanace. They said you account balance was ~6548/- this will be refunded to your account(for the same account which I paid to yeary pack. After that for the router they said we will refund the router amount as well with the same account ...after some days they said we can't refund but will give you a new C5 router.

Till today every day I call customer care regarding this issues no resolution found from last 1 month ..i have raised many ACT tickets with help of ACT cutomer care.
Today after 1month also my two issues are not sorted out, 1 refund of my balance account 2 reversal of my C5 router or refund.

We took connetion on april 26 and its the day 28 and they didnt given still connection so please make the connection by tommorow so please review my complaint
thankyou

I had paid for my act broadband bill on April 7th but my father again paid on April 28th so the payment was done twice can I get a refund for it

No internet from morning there is no resulation from customer care and technical team, Very poor customer service

I had booked a connection on 21st April 2021 with assurance that the connection would be given in 24 hours, But to date no one has given Installation and they are not responding.
Rs 2921.00 was collected from me through online payment.

ACT is acting too much worst. I am using act since 2017, in the starting 2 years we had problems 2 or 3 times but since 2019 there are lot of internet connection issues, availability issues, service is very worst. Customer care people don't respond properly and they have fixed set of answers everytime. Shameful service by ACT.

My internet is not working from couple of days please resolve it as soon as possible my AccountId:[protected]

Ticket # SR[protected] internet not working since 21/April/2021. Act fiber is worst service not responding the tickets.