[Resolved]  ACT Fibernet — Delay in resolving the technical issues

Address:

Hyderabad, Andhra Pradesh

Hi, We have Beam Fiber broadband connection and recently we had a connection problem and complained to customer care and the response we got is within 24 hours the representative will come and fix the issue. Now, it's 6days(144hrs) and we made frequent phone calls, but we received same answer saying that representative will come and fix it in 24 hrs, but no one turned up. I do online trainings and project works for students in abroad, now I have lost my 6 days of payments as well as my reputation as a trainer. I have no other option recovering my loss except putting it in consumer forum. If they would have told me straight away that we cant fix the issue in 24 hrs and it will take 7days or more, then I would have taken other alternative connections. When ever I called they always I got the response that in two hours the representative will come and fix the issue, but no one turned up. I appreciate the Beam telecoms for advertising as LEADING BROADBAND service provider, but if they continue to ignore the customer needs it will soon become a L(D)YING BROADBAND service provider. Beam Fiber COLLECTS regular payments from the customer, but they don't bother to CORRECT the technical problems to have permanent customers. My complaint No:12731457 I would appreciate