ACT Fibernet — Delay in shifting an existing connection to another location in Hyderabad (radius : 3 km)

Address:

Hyderabad, Andhra Pradesh

Hi All, This complaint is on the "Beam Telecom Services" which provides the Internet Services in Hyderabad. I am raising this complaint because of the irresponsible behavior of Beam Tele in addressing my concerns. I have requested them to shift my connection from one location to another location with in the same city. When I called them for the first time, they said that it will take 24hrs of time to shift the connection but that was not done from their end. On the second day when I called them they said they will take my issue as a priority and will resolve the issue with in 24hrs! It's been repeating like this for the past 8 days and my request is not yet addressed! I had escalated this to their technical department and I haven't heard from them too. Beam tele is impacting me in a big way as I rely on internet for my work and this delay is hampering my progress at work. I would like to move this concern to the consumer forum in case it is not addressed this week.