ACT Fibernet — Delay New connection & no response from technical team

Address:

Bangalore, Karnataka

I had requested for the new connection after getting good review from my cousin about ACT in Ulsoor on 19th Jun 2015 & ACT representative came to our door step next day and collected all the documents and money for new connection said Min within 5 days i will get the connection. After the 2 days we had ACT technical guy come to our house to fix the connection box in my building and took my power connection and placed only wire for without connection said other person will come to make the connection in 2 days. Then later i had there technical team guys coming to my house for fixing new connections for neighbours when i asked them about my connection, informed tomorrow i will get it.Then all vanished no one came and i had been calling the customer care each day for status which is always busy to pick-up call. I have even registered the complaint each day one person from customer care people say i will inform my technical team, i want to understand does your technical team really exist. they say team will call you today but no one calls, each time i call back customer care they say me same answer i have even asked them to cancel the connection if they are unable to support even before i could get the connection. Now i am left with no connection and don't know will i even receive my money. My User ID:-1211649 Complaint number:-[protected]