ACT Fibernet — disconnection due to infeasibility - no refund given yet

Address:	560068
Website:	actcorp.in

I was using act since more than a year. Account id[protected]. Recently i shifted to a different apartment on 1st jan in the same area but act connection was not feasible there. So they told disconnection will be done and refund will be given after prorated deduction for 15 days. I had paid ~7100/- for next 6 months just 15 days (15th dec) before this shifting.
Now i'm calling everyday but no customer care executive has given any info.
Some say it's pending for approval, some say there is no ticket, and others with standard reply "under processing".

Nodal officer number doesn't work.
Nodal officer email not replied.