I have called the customer care on 27th Feb in the morning for the disconnection of my ACT Fibernet and they created a ticket Ref No SR[protected]. And told me that we will call you for the confirmation within 24 hours before Disconnecting. So, After that they called me 4-5 times and every time they were asking me the reason for disconnecting. I have replied again and again that I am not satisfied with our Internet. So, they accepted my request and told me that we will Disconnect your service soon and closed my ticket and here the fraud of ACT starts "They have mentioned in the ticket that you have changed your mind and willing to continue our Internet Service". So, I called again to the customer service and asked the customer care what's this. So he replied it's just a technical glitch you don't worry your service will be disconnect before 1 March and reopened my ticket again. But yesterday on "28th feb" I have received the same message again that you have changed your mind and willing to continue our service and closed my ticket again. So, I tried calling customer care again and again but they didn't picked up the call. So, I re-opened the ticket from ACT mobile app. But today In the morning I have seen that they have generated a new Bill of 5657 for next 6 months whose due date is 15th March. So, I called again to the customer care and asked them why are you doing this fraud. So the support guy told me that don't worry your connection will be disconnected today and your generated bill will be cancelled. But still no one contacted me for the disconnection. Please Disconnect my connection anyways I will have to file a complaint to consumer forum.
Thanks
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