ACT Fibernet — Disconnection of the Internet connection without intimation

Sandeepimed

from Bengaluru, Karnataka

Jul 21, 2021

Address:

Act fibernet Bangalore

My act user id :[protected] and my act account no[protected]. I had made a payment for Act storm 6m+1m plan on 10 Jan 2021 valid till 9 Aug 2021. Suddenly in July without any explanation then asked me to pay Rs. 992.62. I asked for the explanation and for that I raised complain number Ref No SR[protected]. They closed it without calling me or explaining. Today they disconnected the act fibernet on 21July 2021. Without internet facing issue and felt like cheated.

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ACT Fibernet customer support has been notified about the posted complaint.

Verified Support

Jul 21, 2021

ACT Fibernet Customer Care's response Hi Sandeep, We regret the unpleasant experience you've had. We have your details and will get in touch with you.

Jul 22, 2021

Updated by Sandeepimed Somebody from Act called me and saying that your package of 6+1 month automatically became monthly wise due to which I have to pay extra money. Why I will bear for ACT internal fault. I want my correction in the billing.

Verified Support

Jul 22, 2021

ACT Fibernet Customer Care's response Hi Sandeep, We believe that your mentioned grievance has been resolved. Kindly let us know your feedback. For any further assistance, you can contact us on [protected] & helpdesk.[protected]@actcorp.in

Jul 26, 2021

Updated by Sandeepimed I still didn't got the confirmation that till when my Act will be working. According to me 1st bill is from 10Jan to Aug 9 2021. Second which I paid should be from 10 Aug 2021 to 9th March 2022. Also the bill which was sent was in monthly which I can see in the portal...