[Resolved] ACT Fibernet — do not resolve issue but billing

Sriharish Pilla

from Hyderabad, Telangana

Address:

Hyderabad, Telangana, 500035

Internet connection is not working and inspite of raising so many complaints, they keep closing and reopening a new complaint, but have not resolved the issue for weeks now.
Everytime you call the customer support, they say they have raised a complaint, and will be resolved in 24hrs, but after 24 hrs, someone calls and say, please check now and they close the complaint. But when checked and not working, we call back, they close the existing ticket and reopen a new ticket and say 24hrs again. This circle continues, but no one ever visits house nor resolve the issue.
Account number[protected].

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Mar 8, 2019

Complaint marked as Resolved

service technician visited residence and with the help of their technical support from office via telephone and reset the code and passwords and resolved the connection issue.

customer support has been notified about the posted complaint.

Verified Support

Mar 06, 2019

ACT Fibernet Customer Care's response Hi Sriharish Pilla,

We regret the inconvenience caused. Please be assured that our team is looking into this.

Regards,
ACT Fibernet

Mar 08, 2019

Updated by Sriharish Pilla Service personnel came to house and resolved the issue which required code reset and some other technical setup from their side and he did it via call to their office.