ACT Fibernet — Don't Believe Them and try to Avoid Them.

Address:

Bangalore, Karnataka

Before applying for Act Internet I was using Metronet which was giving me 15 Mbps and 100GB and after FUP 1 Mbps and as Metro net doesn't have online payment and also their service guys are not that Professional( Metro Net Runs by Local Cable Operators) I choose to move to act, My Metronet expiry date 6 March so I called the Act sales guy on 3 March and he came on 4th of March and I told him the problem that My connection is going to expire in next two days and I need the connection ASAPso He told me that you will get the Connection in next two days or max by Sunday 8 March and took all the documents and asked me to do the Payment through online so I have done that so from that date I am calling him and he Is saying you will definitely get the Connection by Sunday and Today(Sunday) also when I called him that Please don't call me again and again sir You will get the connection but after 4O' Clock he is not receiving the call so I called the Area Manager and after hearing everything he told me that I will call you within 3o Minutes but after that I didn't get any call nor He is receiving my call So I called the Customer Care team and told them all the problem and asked for refund and the Unprofessional guy is shouting on me and told me that we still didn't get your documents so we can't give you the refund so I told him that If you didn't get the documents How I get the call from your customer care no(The same no on Which I called the customer care team) for Verification of the Documents then He told me that it is not updated and call me that and It will take 25 days for the refund so it is better You should wait 2-3 days more and get the connection, seriously I am frustrated with their service. Note: At some place they give the connection within 2 days and their speed and Up time is very good but their customer care team is very Unprofessional and their refund policy is very bad and also don't believe on their Sales Team