[Resolved]  ACT Fibernet — Double charging of FUP reset.

Address:	600018
Website:	ACT Fibernet

My user id:10708467, Chennai.

I think I am starting a fresh battle today.

On Oct 19 I had merely called ACT helpline to know the procedure for increasing net speed, as we had reached the FUP limit.

Well, as requested by your helpline staff, we had reset the FUP through your portal only on Oct 22 paying the required charges, Rs 371.

Now a 2nd bill has come for Rs 575, meant to be the reset charges from Oct 19, that was not done at all. Firstly, who asked you to reset it on 19th?

I never sent an sms requesting a reset, as claimed by your helpline staff this morning, 03 Nov.

1. Why was i not informed about your claim of having reset my FUP on 19th. ( whereas I was getting a series of smss and mails after my voluntary reset on 22nd).

I guess the setup is an internal ploy to boost personal business targets, showing enquiries as done businesses/ collections.

If you had actually reset it on Oct 19, why did you again on Oct 22 accept Rs 371 payment for FUP reset. Are we fools to reset the FUP 2nd time??? when the portal also said that we have exceeded FUP. It should otherwise say 'not reached FUP' as always.

Why couldn't we experience the increased speed between 19th and 22nd if the reset was already done. The net was as sluggish as it could be, and no net at times!

Do you mean to say we exhausted the additional GBs again in the above said 4 days? Do check for yourself the usage.

I request you to reverse the bill of additional Rs 575, and set the accounts right as early as possible. A complaint has already been filed on the helpline through telephone