ACT Fibernet — downgrade the product. no internet service

BHAVYA KASTURI

from Hyderabad, Telangana

Address:

Hyderabad, Andhra Pradesh, 500016

I have requested the service provider to downgrade my pack from a-1050 to a-650. They did not downgrade and my account got disabled due to non payment. I am trying to contact help center executive for 2 days, but no response. Please respond at the earliest. I have called them atleast 15 times, but the call does not get connected to the executives and the ivr says thy are busy. I cannot register/track my compliant through app either as it is disabled due to so called "non-payment".

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customer support has been notified about the posted complaint.

Verified Support

Jul 17, 2019

ACT Fibernet Customer Care's response Dear Valued Customer,

We regret the unpleasant experience you've had. Please share your Account ID or Ticket Number for our team to look into the issue.

Regards,

Team ACT Fibernet

Jul 18, 2019

Updated by BHAVYA KASTURI Ticket no : SR[protected]

Jul 20, 2019

Updated by BHAVYA KASTURI The complaint is not resolved, I still do not have internet connection and it's been gone for last 4 days