[Resolved]  ACT Fibernet — duping customers

Address:

Bangalore, Karnataka, 560079

Hi,
My internet was not working from may 14th 2018, after continuous follow-up my problem was solved on may 22nd 2018. (Complaint no: [protected])
Also act junction box (A device used to pass the internet and consumes electricity) is installed in my residence and it was placed on 19th may 2018 and i was told by act executives that i would be paid for the power consumption of there junction box and i was also told that charges would be waived off for the days where the service was disrupted, so total days of disrupted service was 14th - 22nd may 18 (Including the start date and end date) i. E 8 days.
On june 1st i received my bill and it was not clear so i asked them to give me a detail bill and they did send me on 2nd june 18 (Pfa) but it was not what i expected.
They had waived off only for 3 days and there is no mention for the power consumption charges for there junction box, so i immediately responded to reconsider the bill. Its been 10 days today and i still didn't get any reply from anybody.
I resent the same mail again on june 6th 2018 but no response and i tweeted on there page in twitter on 8th june they asked me to give a missed call on certain number for bill clarification, they have my details i have sent a mail but they didn't contact me and they were expecting me to give missed call so i even did that but now they are giving me reasons that i was not reachable.
They are just duping me by giving reasons and they also know may bill due date is on 15th june but still no response from them.
The customer executives are rude and they give false statements boldly and they say it wont be fixed.
The company (Act fibernet) has rendered deficient service by not providing the quality promised and not satisfying the customer needs.
I am not going to wait any more as i don't see any progress in my complaint.