[Resolved]  ACT Fibernet — extremely poor customer service - no support for existing customers

Address:

560103

Hello act support team / consumer forum,

We are looking for replacing one of our existing sd set top box with a new hd set top box. For more than 2 weeks i had been requesting arjun from act who serves bellandur to provide it.

Act mac id non hd : 5945127xxx818208

It had been over two weeks, with all false commitment from him. He mentions he would be there in sometime and all these days he did not turn up to provide the hd set top box. This had been inconveniencing us greatly with no tv connectivity and also we had stationed a person at home to be available. We had purchased new channels but are unable to use and would like a refund.

This is always a problem i had faced in working with arjun with lies and false commitment. We would like act to address this matter asap and provide a new hd set top box as this does not provide customer satisfaction.

In case you are not able to provide by today, i would look forward to terminate all connections with act and move to other vendors and need my refund for the paid channels.

Truly incredibly pathetic customer support. Why are you charging the customers if you cant support them.

With regards,

Rajiv