[Resolved] ACT Fibernet — fake data usage

[Resolved] ACT Fibernet — fake data usage

T teja yakkala from Bengaluru, Karnataka

Hi, My reg mobile no:[protected], i am a customer of act broadband. I am on a 100gb plan with 10mbps.in the month of december my 100gb got completed with in 20days with very limited downloading. Post that i have opted for 25gb extra that got completed in 3 to 5 days. The data usage details provided by act on their app is completely questionable. I suspect that they are adding fake usage to my account. I’ve been talking to the customercare personnel but even they are not of any help. Was this information helpful? No (0) Yes (0)
Jan 28, 2018 Complaint marked as Resolved customer support has been notified about the posted complaint. Verified Support Dec 28, 2017 ACT Fibernet Customer Care's response Dear Customer, Sorry to note that. Please share your city name for us to assist you. Regards, ACT Fibernet
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Comments

Dasarla Vinod

from Hyderabad, Telangana

I subscribed to 15 MBPS speed I.e.. 490 P.M for 6 months plan, but I observe that not even a single video is being played properly because of very low speed this is happening daily, please take proper action and solve our problem

Smarty Sumera

from Hyderabad, Telangana

Hi I'm sumera user of act fibernet I have done a monthly payment of 767 through online payment service as I got a msg of due payment..but my brother already payed today morning 6am n I didn't got payed msg though on my number but he has received debited msg of his payment plzz refund the amount or take it for next month. .

ACT Fibernet Customer Care's response, Jan 20, 2018

Verified Support

Hi Sumera,

We are sorry for this. Please share your contact number and city name; we will get in touch with you.

Regards,
ACT Fibernet

VENKATRAMREDDY PALAKALA

from Hyderabad, Telangana

Dear Team, I have referred one of my friend Mr Thirupathi with mobile number [protected] for act corp broadband connection in the part of referral i have to get movie vouchers.

When I was called them they are not responding properly.

my mobile number [protected].

Please resolve this issue.

ACT Fibernet Customer Care's response, Jan 30, 2018

Verified Support

Dear Valued Customer,

We are sorry for this. Please share your city name; we will get in touch with you.

Regards,
ACT Fibernet

InTwins_

Hi iam using act for past 20days or so and I have been seeing 40gb of data usage I thought it was on my end but yesterday u wasn't even at home and the data usage is 60gb what is this ???? Are u guys faking data usage ??

My number is [protected]

InTwins_

Hi iam using act for past 20days or so and I have been seeing 40gb of data usage I thought it was on my end but yesterday I wasn't even at home and the data usage is 60gb what is this ???? Are u guys faking data usage ??

My number is [protected]