ACT Fibernet — False bills

Address:	500015
Website:	www.actcorp.in

I had asked ACT for a new broadband connection at residence. The sales person Mr Kalyan was very quick to come home and fill the form and collect advance cheque for six months. He promised to fit connection by next day. Next day man came at 5 pm rather than the 11am which was promised. He said your cable is not ok and new cable has to be put for our connection. I have complete internal wiring in the house. I said fine I shall get it changed. He said that by tomorrow (March 21, 5pm) your connection will be activated. I said ok. On March 21 early morning I got the new cable put and then called the salesperson(Mr Kalyan) that he could send his person. He said fine, it would be done by 5pm on March 21. Kept waiting till 6PM, no one came. Tried calling up the salesperson and the technician who had come previous day, however no response was elicited.They did not even bother to reply back to my calls. Then sent SMS at about 8PM that if he does not call me withi 5 minutes, then he could cancel the connection. Promptly within 5 minutes someone calls up that he would come within one hour and fit the connection. The person(Pavan or praveen) comes at 9:15 PM, tries to set up the connection and fails. He tells me that the account is not activated at the backend and he would get it done tomorrow(March22) by 9AM. I say ok. Morning I ring up customer care and they say the account is already active. I say that when connection is not installed then how can account be active. So I send them a mail that kindly cancel this connection.
They send a mail back that cancellation is in process.
When account has not been setup how can it be cancelled, I fail to understand.
Anyway, after few days that is today, I recieve an SMS stating that you have a bill for APRIl which is to be paid (Amount Rs 496). This is after mails which state that your account has been suspended.
So this is what you expect from ACT.